Billing Representative II
About The Position
Billing Representative II - West Norriton, PA, Monday to Friday, 8:00 AM to 5:00 PM Eastern. You’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. You’ll be the expert problem solver as you work to quickly identify, analyze and resolve issues in a fast-paced environment. This is your chance to take your career to the next level as you support teams by reviewing and investigating claims. Bring your listening skills, emotional strength and attention to detail as you work to ensure every claim has a fair and thorough review. You will leverage your skills and have the ability to: Multi-task and work independently and as part of a team. Demonstrate excellent communication, organization and problem solving. Adapt to change in a fast-paced environment. Join a cross-functional focused team with many opportunities for cross-training and skill/career development. Pay range: 17.20+/hr. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Requirements
- High School Diploma/GED or equivalent work experience.
- Demonstrated ability using computer and Windows PC applications, such as Outlook, Excel, teams message, video conferencing.
- Strong keyboard and navigation skills and ability to learn new computer programs
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a Quest Diagnostics approved high-speed internet connection or leverage an existing high-speed internet service
Nice To Haves
- 1+ years’ experience in A/R, Billing, and Customer Service, Insurance, or Healthcare.
- Some College level classes/coursework
- Previous work experience in a fast-paced environment requiring strong multi-tasking and problem solving skills
- Medical terminology acumen and experience.
- Ability to resolve calls, avoiding escalated complaints.
- Ability to exhibit empathy and be courteous to callers.
- Ability to triage and handle escalated situations.
- Ability to work in a fast-paced environment.
- Ability to adapt to changes.
- Ability to develop and maintain client relationships.
Responsibilities
- Analyzes and applies denials to third party carriers in all media types.
- Complies with departmental Business Rules and Standard Operating Procedures.
- Focuses efforts on decreasing the Accounts Receivable, increasing cash, and/or reducing bad debt.
- Interprets explanation of benefits for appropriate follow up action.
- Utilizes automation tools to verify eligibility, claim status and/or to obtain better billing information.
- Creates worklist through Access database and manipulate data to analyze for trends and resolve claims for adjudication.
- Reviews and research denied claims by navigating multiple computer systems and platforms, in order to accurately capture data/information for processing.
- Communicates and collaborates with members or providers to evaluate claims errors/issues, using clear, simple language to ensure understanding.
- Conducts data entry and re-work for adjudication of claims.
- Works on various other projects as needed.
- Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness® healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
