Billing Rep- Remote

Ochsner Clinic Foundation • Lafayette, LA

1d • Remote

About The Position

This job is responsible for company billing services and the financial security of patient accounts receivable, ensuring appropriate cash receipt and other financial adjudications to settle account balances. The role performs billing activities related to account resolution and communicates with payors, departmental leadership, and other departments throughout the Revenue Cycle. Responsibilities may include handling bad debt, charity care, cash collections, yield-affecting adjustments, accounts receivable days, and accounts receivable over 90 days.

The position requires resolving billing inquiries, meeting billing deadlines and productivity measures while maintaining accuracy and quality, and providing feedback to improve billing processes. The incumbent supports change initiatives, adapts communication and service to the patient population, and performs other related duties as required. The role must comply with applicable laws, regulations, accreditation standards, and the employer’s Compliance & Privacy Program and Standards of Conduct. The position is remote, subject to geographic restrictions. It is sedentary work, primarily involving sitting, with occasional walking or standing and occasional exertion of up to 10 pounds. There is no routine exposure to blood, body fluids, or tissue, though a healthcare-setting occupational risk of exposure to hazardous medications or waste may exist.

Requirements

• High school diploma or equivalent.
• At least 6 months of related experience in a hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, hotel, retail, and/or customer service.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills, with the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, software packages specific to the role, and keyboarding.
• Good time-management skills and ability to work self-directed with minimal supervision.
• Good problem-solving skills.

Nice To Haves

• Two years of related experience in a hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, hotel, retail, and/or customer service.

Responsibilities

• Resolve billing inquiries using tools such as computer software, reports, computerized operating systems, interdepartmental resources, newsletters, and payor websites.
• Provide feedback to revise and improve billing processes.
• Meet billing deadlines and productivity measures while maintaining accuracy and quality.
• Support change initiatives.
• Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
• Perform other related duties as required.
• Remain knowledgeable about current laws, accreditation standards, and regulatory requirements applicable to the assigned area, and ensure compliance.
• Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED