Billing Reconciliation Intern

The Evans Network of Companies•Schuylkill Haven, PA

5d•Onsite

About The Position

The Billing Reconciliation Intern will support the Billing, Credit, and Collections department with invoice research, payment reconciliation, documentation review, and spreadsheet maintenance. This role will assist with identifying billing discrepancies, researching short pays and credits, reviewing customer remittances, and helping maintain accurate invoice and payment records. This is a hands-on internship ideal for someone interested in accounting, billing, accounts receivable, or transportation/logistics administration. The intern will work closely with department team members to support recurring billing processes, improve payment visibility, and help ensure billing records are accurate and up to date.

Requirements

High School Diploma or equivalent
Basic computer skills
Proficient with Microsoft Outlook and Word
Intermediate proficiency with Microsoft Excel, including the ability to enter, sort, filter, and organize data
Basic mathematical skills
Customer service oriented
Strong organizational skills and ability to manage recurring weekly tasks
Strong attention to detail and ability to work accurately with numbers, spreadsheets, invoices, and payment records
Ability to compare information across multiple systems, spreadsheets, portals, or documents to identify discrepancies
Ability to follow instructions, document findings, and ask questions when information is unclear
Ability to maintain confidentiality when working with billing, customer, payment, or financial information
Excellent written and verbal communication skills

Nice To Haves

Customer service experience
Prior office or administrative experience
Current enrollment in, or recent completion of, a degree program in Accounting, Finance, Business Administration, Supply Chain, Logistics, or a related field
Advanced Microsoft Excel skills

Responsibilities

Review invoices, payment records, and backup documentation to help identify billing discrepancies, short pays, credits, and unapplied payments
Compare what was billed by agents against what has been approved in customer portals or supporting documentation
Research accessorial charges and backup documentation to determine whether charges were discussed, approved, or require further review
Assist with outlining discrepancies for upload, adjustment, dispute, or follow-up with the appropriate internal or external party
Maintain and update running invoice tracking spreadsheets to help identify duplicate payments, misapplied payments, missing payments, or unresolved balances
Document weekly EDI 990 information from spreadsheets and add relevant details to internal tracking files
Run weekly billing summary reports and update invoice tracking tools with invoices billed within the prior week
Format customer remittance information into spreadsheets to support cash application and payment reconciliation
Use tools such as VLOOKUP or similar spreadsheet functions to match remittance details to invoices, reference numbers, or payment records
Research truck numbers and related invoice details in internal or customer portals to support deduction, credit, or balance review
Review active truck status to help determine whether balances should be deducted, credited, disputed, or cancelled
Identify paid invoices that remain open and assist with adjusting credits or payments to the correct invoices based on customer remittance details
Review aging reports to identify small balance items, tire program-related balances, or other recurring invoice discrepancies requiring research
Enter or prepare appropriate adjustment, dispute, or follow-up information based on findings
Maintain organized records of research, findings, and supporting documentation
Perform other related duties as assigned