Billing Reconciliation Intern

Evans Delivery • Schuylkill Haven, PA

4d • Onsite

About The Position

The Billing Reconciliation Intern will support the Billing, Credit, and Collections department with invoice research, payment reconciliation, documentation review, and spreadsheet maintenance. This role will assist with identifying billing discrepancies, researching short pays and credits, reviewing customer remittances, and helping maintain accurate invoice and payment records. This is a hands-on internship ideal for someone interested in accounting, billing, accounts receivable, or transportation/logistics administration. The intern will work closely with department team members to support recurring billing processes, improve payment visibility, and help ensure billing records are accurate and up to date.

Requirements

• High School Diploma or equivalent
• Basic computer skills
• Proficient with Microsoft Outlook and Word
• Intermediate proficiency with Microsoft Excel, including the ability to enter, sort, filter, and organize data
• Basic mathematical skills
• Customer service oriented
• Strong organizational skills and ability to manage recurring weekly tasks
• Strong attention to detail and ability to work accurately with numbers, spreadsheets, invoices, and payment records
• Ability to compare information across multiple systems, spreadsheets, portals, or documents to identify discrepancies
• Ability to follow instructions, document findings, and ask questions when information is unclear
• Ability to maintain confidentiality when working with billing, customer, payment, or financial information
• Excellent written and verbal communication skills

Nice To Haves

• Customer service experience
• Prior office or administrative experience
• Current enrollment in, or recent completion of, a degree program in Accounting, Finance, Business Administration, Supply Chain, Logistics, or a related field
• Advanced Microsoft Excel skills

Responsibilities

• Review invoices, payment records, and backup documentation to help identify billing discrepancies, short pays, credits, and unapplied payments
• Compare what was billed by agents against what has been approved in customer portals or supporting documentation
• Research accessorial charges and backup documentation to determine whether charges were discussed, approved, or require further review
• Assist with outlining discrepancies for upload, adjustment, dispute, or follow-up with the appropriate internal or external party
• Maintain and update running invoice tracking spreadsheets to help identify duplicate payments, misapplied payments, missing payments, or unresolved balances
• Document weekly EDI 990 information from spreadsheets and add relevant details to internal tracking files
• Run weekly billing summary reports and update invoice tracking tools with invoices billed within the prior week
• Format customer remittance information into spreadsheets to support cash application and payment reconciliation
• Use tools such as VLOOKUP or similar spreadsheet functions to match remittance details to invoices, reference numbers, or payment records
• Research truck numbers and related invoice details in internal or customer portals to support deduction, credit, or balance review
• Review active truck status to help determine whether balances should be deducted, credited, disputed, or cancelled
• Identify paid invoices that remain open and assist with adjusting credits or payments to the correct invoices based on customer remittance details
• Review aging reports to identify small balance items, tire program-related balances, or other recurring invoice discrepancies requiring research
• Enter or prepare appropriate adjustment, dispute, or follow-up information based on findings
• Maintain organized records of research, findings, and supporting documentation
• Perform other related duties as assigned

Benefits

• People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
• Engaging Job Duties: We offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
• A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart.
• Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED