Billing Specialist

Maintenx International Service Management Group Inc•Tampa, FL

3h•$18 - $20•Onsite

About The Position

This position is responsible for accurate and timely submission of invoices to customers, developing a working knowledge of customer billing requirements. The Billing Processor is responsible for the final review of the work order, ensuring that required customer documentation is included prior to invoice submission. This role communicates and resolves discrepancies with the Regional Service Coordinator (RSC) and escalates when necessary to the Billing Manager, Billing Director, Regional Service Manager (RSM), and/or Department Directors.

Requirements

High school Diploma or its equivalent
One (1) years’ experience in Billing (Medical, Banking, Construction, or Facilities)
Two or more (2+) years' experience in an office or administrative setting
One or more years of experience working in a fast-paced customer service environment
Basic database experience
Proficiency in Microsoft Software
Proficient in the use of search engines and overall internet researching
Strong Computer and typing skills
Ability to work independently and as a member of various teams.
Good organizational and time management skills, with a proven ability to handle multiple projects and meet deadlines.
Ability to deal effectively and respectfully with a diversity of individuals at all organizational levels.
Exhibits good judgement with the ability to make timely and sound decisions, while able to support and explain reasoning for decisions.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Excellent verbal and written communication skills which are used to communicate professionally and effectively in person, on the phone, electronically or through other means to individuals and groups.
Acute attention to detail.

Nice To Haves

Associates Degree or Bachelor of Arts
Two (2) years’ or more experience in Billing or Invoicing for construction and/or facilities maintenance industries

Responsibilities

Constantly reviews Xfactor Batch Listing for newly assigned invoices.
Prioritizes invoice submission based on customer invoice payment schedules and then chronologically by batch number.
Submits completed invoices to customer via customer portals, email or standard postal mail.
Reviews and identifies invoice issues prior to invoice submission (i.e. IVR, Purchase Order (PO)’s, contact emails, missing billing information and other discrepancies).
Follows up with RSC &/or RSM on identified issues dealing with the management of the work order such as IVR, PO’s, contact emails, photos, completion tickets, etc.
Follows up with Billing Specialist, Billing Team Lead and/or Billing Manager/Director on any identified invoice related issues such as an incorrect bill to, missing detail line items, or missing customer break down, etc.
Escalates any unresolved issues that delay invoice submission to Billing Manager/Director after exhausted communication via emails, phone calls and in-person requests to responsible parties, this includes escalating the issue following that departments chain-of-command.
Follows up on escalated batch issues daily.
May assist in obtaining subcontractor invoices needed for final billing/processing.
May assist in obtaining customer requested completion documents.
When necessary, additional duties may be assigned, and the company expects the Billing Processor to exercise initiative to anticipate and prevent problems.
Assists all levels of management, as assigned.