Billing & Payments Coordinator

Acculynx•Beloit, WI

11d•Onsite

About The Position

AccuLynx is a SaaS application with supporting iOS and Android apps, serving the $41 billion dollar roofing, gutter, siding, windows trades. At AccuLynx, we innovate, disrupt, and substantially change how these businesses manage their work through technology. Our employees are empowered to make smart business decisions and are part of autonomous teams that help drive the growth of our products. Our culture is fun, focused and driven to create products that reduce complexity and provide our customers with easy-to-use technologies that help them scale their business. We are seeking a detail-oriented, systems-driven Billing & Payments Coordinator to support high-volume billing operations, payment processing, and merchant services administration. This role plays a critical part in ensuring billing accuracy, timely financial adjustments, and strong internal and customer-facing support across multiple platforms. This position is ideal for someone with strong operational discipline, investigative skills, and the ability to confidently navigate CRM, billing systems, and payment processor tools.

Requirements

2–4+ years of experience in billing, payments, finance operations, or revenue support
Experience working in high-volume, detail-heavy environments
Strong analytical and problem-solving skills
Proficiency with CRM systems and financial software
Advanced comfort with spreadsheets
Excellent written and verbal communication skills

Nice To Haves

Experience in SaaS or subscription-based billing environments
Exposure to merchant services or payment processing platforms
Familiarity with ACH and Credit Card processes along with PCI compliance standards

Responsibilities

Manage daily recharge processing and account updates
Monitor and respond to billing inboxes, calls, and customer inquiries
Document all interactions and adjustments within CRM system
Conduct customer walkthroughs of payment and financing features
Investigate and process credits, refunds, waivers, and claims
Research pricing discrepancies, usage validations, and third-party credit requests
Prepare detailed billing documentation and supporting evidence
Maintain accurate internal tracking for financial adjustments
Support payment application documentation and tracking
Validate transactions and cross-reference Merchant IDs across platforms
Submit required documentation to payment processors
Process Credit Card and ACH refunds and ensure Compliance Requirements are met
Escalate and manage third-party support tickets when necessary
Review and process high-volume billing requests (100+ weekly)
Maintain daily payment tracking logs and reconcile data
Support monthly ACH cap reviews and reporting
Assist with data pulls and project-based billing initiatives