Billing Operations Specialist

Crain Communications•Detroit, MI

1d•$55,000 - $65,000•Hybrid

About The Position

The Billing Operations Specialist manages the end-to-end billing process for advertising and related products. The role coordinates between sales, fulfillment, and finance to ensure orders are processed correctly, revenue is validated, and customer requests are handled promptly and professionally. It helps maintain the integrity of the order-to-cash process across Crain’s advertising product suite and requires attention to detail, sound judgment, and the ability to independently manage multiple priorities and deadlines. The position requires in-office work in downtown Detroit three days per week. The role is non-exempt under the Fair Labor Standards Act and eligible for overtime pay. The estimated salary range is $55,000 to $65,000. The final offer considers experience, accomplishments, and location. Crain offers retirement plan savings contributions and bonus opportunities based on individual and company performance.

Requirements

Associate’s or bachelor’s degree, or equivalent work experience.
Collaborative, team-first approach to shared workload and customer service.
Ability to manage competing priorities in a fast-paced, deadline-driven environment.
Strong written and verbal communication skills, including the ability to coordinate across teams.
Demonstrated ability to deliver excellent customer service to internal and external customers.
Familiarity with Microsoft Office applications, including Excel, Word, and PowerPoint, and web-based software.
Ability to work traditional office hours, with the possibility of alternative work schedules to meet business needs.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business, or a related field.
1–3 years of experience in billing, order management, sales operations, or a related administrative or financial role.
Knowledge of Salesforce, Naviga Ad, or similar tools.
Experience in the media or advertising industry.

Responsibilities

Review Salesforce opportunities and create contracts or insertion orders for the sales team to send to clients.
Review signed contracts and agency insertion orders, notify sales and fulfillment teams of sales, and close Salesforce opportunities.
Process and document order changes in the billing system and communicate those changes.
Support the sales team by retrieving customer account information, researching discrepancies, and assisting with sales reporting.
Monitor and manage the shared team inbox and process internal and external customer requests.
Perform revenue validation and delivery confirmation for print, digital, event, and custom programs.
Prepare customer invoices accurately and on time, ensuring charges align with contract terms, pricing, and billing schedules.
Maintain records supporting order entry and sales invoices in accordance with company policy.
Prepare, maintain, and reconcile weekly sales bookings reports.
Develop and maintain working knowledge of Crain’s full advertising product suite.
Collaborate with team members to manage shared workload and team coverage, completing customer requests accurately and within established service expectations.