Billing Manager

Dentons•Arvada, CO

About The Position

Dentons US LLP is currently recruiting for a Billing Manager to be resident in Los Angeles, Phoenix or Denver. The Billing Manager leads a team within the Billing department whose primary accountabilities are executing the monthly billing cycle for assigned partners and clients and supporting partners in their billing administration. Among key responsibilities are managing the team’s personnel; ensuring timely, accurate and quality work output; providing exemplary customer service to partners and enhancing practices and procedures. While this position requires tactical billing expertise, the nature of the role is one of leadership, management, oversight and problem solving.

Requirements

Bachelor’s Degree preferably in finance, accounting or business administration, strongly preferred
8+ years’ experience working in a legal services environment
Strong knowledge in legal and electronic billing
Well-developed legal billing software expertise; 3E preferred
Advanced knowledge of Microsoft Suite
Strong and credible leadership presence
Proven ability to manage a group with diverse personalities and skill sets
Well-developed ability to balance multiple priorities
Innate customer service orientation and commitment to excellence
Positive and energetic interpersonal and communication skills
Inherently self-reflective, collaborative and team-oriented
Ability to work independently with minimal supervision
Tenacious problem solving and follow through capabilities
Meticulous attention to detail, quality and accuracy, meeting deadlines
Flexibility to work beyond assigned hours when circumstances warrant

Responsibilities

Manage the assigned team, which consists of team leads and billing analysts. This entails but is not limited to assigning work responsibilities; ensuring output quality and timeliness; resolving problems; training and mentoring and assessing work performance
Ensure smooth workflow, equitable assignment distribution and sufficient coverage during busier times, growth, attrition, PTO, etc.
Proactively forge strong working relationships with assigned partners. Provide timely and candid communication on statuses, problems and timelines
Swiftly and effectively resolve billing and other issues
Ensure compliance with firm deadlines and policies
Proactively recommend and implement process, procedural and policy enhancements
Liaise with and support finance functions outside of billing
Develop and conduct training sessions; maintain and enhance process documentation
Promote a positive, energetic culture featuring accountability, strong communication, teamwork, collaboration and excellence
Lead departmental projects and other tasks as assigned
Perform duties with the highest of moral and ethical standards
Develop comprehensive expertise on assigned staff’s billing tasks and the firm’s billing system and ebilling platforms
Understand ebilling processes; liaise with ebilling team to ensure timely billing and problem resolution
Understand and manage key monthly billing dynamics: Prebill run and distribution process; invoice processing; client fee arrangements; billing guidelines; eBilling rejections, timekeepers and rates; matter maintenance; departmental mailboxes, ensuring responses are current and resolved; control reports (prepared not posted, etc.); departmental performance metrics
Provide professional development (training/mentoring)
Regular dialogue on performance and timely addressing of performance issues
Provide performance evaluations on assigned staff during the annual evaluation process and provide performance updates to management on an ongoing basis
Participate in recruiting, interviewing and transition of assigned staff
Other duties as required to fully meet the requirements of this position