Billing Manager

TOTE Resources LLC•Jacksonville, FL

4d•Onsite

About The Position

This position oversees billing operations across five business verticals, ensuring invoices are accurate, timely, compliant, and aligned with customer contracts, rate agreements, and service delivery records. This role partners closely with Operations, Sales, Customer Service, and Accounting to resolve discrepancies, improve billing processes, and protect revenue integrity.

Requirements

High school diploma or GED required
Five years of billing, accounts receivable, finance operations experience, preferably in logistics.
Strong understanding of logistics billing workflows, contract pricing, rate tables, and exception management.
Proven ability to manage multiple priorities across several business units or service lines.
accounting skills.
Experience in a 3PL, transportation, warehousing, freight forwarding, brokerage, or logistics environment.
High attention to detail
Excellent verbal and written communication skills.
Must be a team player and reinforce colleague experience.
Excellent customer service skills with an emphasis on overall customer experience.
Able to establish strong relationships and motivate others.
Good organizational skills.
Ability to prioritize and multi-task.
Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).

Nice To Haves

Associate’s degree in accounting, business, finance or supply chain preferred
Two years of supervisory or team lead experience preferred.

Responsibilities

Manage end-to-end billing activities across all five verticals, including invoice generation, review, approval, and distribution.
Ensure billing is completed accurately and on time in accordance with customer agreements, tariffs, service-level requirements, and internal policies.
Review complex, high-value, or exception-based invoices and resolve billing errors or disputes.
Maintain standardized billing workflows, controls, and documentation across all verticals.
Audit coded and approved invoices to ensure accurate interface into the accounts payable system and record relevant metrics to drive process improvements.
Monitor billing KPIs such as invoice timeliness, error rates, dispute volume, aging, and revenue leakage.
Support month-end close, accruals, audit requests, and reconciliations with the Finance team.
Identify process improvements to increase efficiency, reduce errors, and improve cash flow.
Serve as the primary escalation point for customer and internal billing questions.