Billing Manager

Luxury Presence

26d•$95,000 - $105,000•Onsite

About The Position

Luxury Presence is seeking a Billing Manager to oversee day-to-day billing operations, including customer billing support, accounts receivable, collections, dispute resolution, and billing systems management. This role is crucial for scaling the company's order-to-cash process as it grows beyond $100M ARR. The Billing Manager will lead a team, collaborate with Go-To-Market (GTM), Finance & Accounting, and the billing platform partner to ensure accurate billing, scalable processes, and a positive client experience. This position directly impacts financial reporting integrity and business performance. The ideal candidate is a hands-on operator who brings structure, drives solutions, and builds a scalable billing function.

Requirements

5–7 years of experience in billing, accounts receivable, collections or a related function, preferably in a SaaS or subscription business.
Experience managing teams and driving accountability against service levels and performance expectations.
Extremely detail-oriented with strong follow-through.
A roll-up-your-sleeves operator who is productive without close oversight.
Proactively improves processes and follows through to execution.
Critical thinking & judgment - makes thoughtful decisions, exercises discretion, and tailors communication and solutions to the situation and client needs.
Resourceful and self-sufficient, with the initiative to solve problems and find answers.
Flexible and resilient, with the ability to adapt quickly as the business evolves and priorities change.
Trusted cross-functional partner and go-to expert for billing related matters.
Comfortable working across billing systems, spreadsheets, and reporting tools.
Strong written and verbal communication skills.

Nice To Haves

Experience with an AI native billing platform preferred, but not required.
Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required.

Responsibilities

Manage and develop teams responsible for customer billing support and billing QA.
Set clear expectations, coach performance, and drive accountability.
Build scalable processes, documentation, and playbooks that improve efficiency and consistency.
Own the end-to-end order-to-cash billing process.
Serve as the primary point of contact for our billing platform partner.
Work hand-in-hand with billing QA analysts to investigate discrepancies, identify root causes, and improve billing accuracy.
Partner with internal teams and our billing vendor to resolve billing issues and ensure fixes are implemented.
Lead resolution of escalations and payment disputes (chargebacks).
Partner with GTM teams to resolve issues quickly and improve the customer experience.
Identify issues proactively before they impact clients.
Manage credit & refunds.
Own collections efforts, including overdue invoices, deactivations, and bad debt tracking.
Escalate risks early and drive cross-functional resolution.
Build reporting that provides visibility into billing performance, collections, and client health.
Track trends, identify risks, and communicate insights to stakeholders.