Billing Integration Manager

Dentons US LLP•Houston, TX

42d•Hybrid

About The Position

Dentons US LLP is currently recruiting for a Billing Integration Manager. This role is primarily responsible for executing the monthly billing cycle for assigned new partners and clients and supporting partner billing onboarding, including new matter setup, rates, e-billing setup, billing, reporting, training and process documentation. Key responsibilities include ensuring timely, accurate and high-quality work; providing exemplary customer service to partners; and enhancing billing practices and procedures. This position requires tactical billing expertise, management oversight and strong problem-solving skills. This is a hybrid role with a two-day in-office requirement.

Requirements

Bachelor’s Degree preferably in finance, accounting or business administration or equivalent experience
7+ years’ experience working in a legal services environment
Strong knowledge in legal and electronic billing
Well-developed legal billing software expertise; Elite 3E preferred
Advanced knowledge of Microsoft Suite
Strong and credible leadership presence
Proven ability to manage a group with diverse personalities and skill sets
Well-developed ability to balance multiple priorities
Innate customer service orientation and commitment to excellence
Positive and energetic interpersonal and communication skills
Inherently self-reflective, collaborative and team-oriented
Ability to work independently with minimal supervision
Tenacious problem solving and follow through capabilities
Meticulous attention to detail, quality and accuracy, meeting deadlines
Flexibility to work beyond assigned hours when circumstances warrant

Responsibilities

Assist in the management the Monthly Proforma generation process
Develop and conduct training sessions; maintain and enhance process documentation
Manage the assigned integration team, which consists of new partners and their support teams.
Ensure smooth workflow transition to the billing and e-billing teams in a timely manor
Proactively forge strong working relationships with assigned partners.
Provide timely and candid communication on statuses, problems and timelines
Swiftly and effectively resolve billing and other issues
Ensure compliance with firm deadlines and policies
Proactively recommend and implement process, procedural and policy enhancements
Liaise with and support finance functions outside of billing – including the e-billing – collections and NBI teams to ensure current billing
Promote a positive, energetic culture featuring accountability, strong communication, teamwork, collaboration and excellence
Lead departmental projects and other tasks as assigned
Develop and lead internal training programs for the billing team
Develop and lead the departed partner process to monitor WIP, Billings and work with the NBI team to close matters quickly
Assist as need with urgent billing issues
Monitor Unbilled activity
Perform duties with the highest of moral and ethical standards
Develop comprehensive expertise on assigned staff’s billing tasks and the firm’s billing system and e-billing platforms
Understand e-billing processes; liaise with e-billing team to ensure timely billing and problem resolution, engagement in the e-billing/biller team meetings
Understand and manage key monthly billing dynamics: Prebill run and distribution process; invoice processing; client fee arrangements; billing guidelines; e-billing rejections, timekeepers and rates; matter maintenance; departmental mailboxes, ensuring responses are current and resolved; control reports (prepared not posted, etc.); departmental performance metrics
Provide professional development (training/mentoring)
Provide performance evaluations on assigned staff during the annual evaluation process and provide performance updates to management on an ongoing basis
Other duties as required to fully meet the requirements of this position