Billing & Follow-Up Specialist

BetterHelp

6d • $33 - $38 • Remote

About The Position

BetterHelp is seeking a Billing and Follow-up Specialist to join a newly formed department focused on billing and collecting from insurance companies. The role involves working within a team to ensure best practices for billing and follow-up tasks to maximize insurance reimbursement. BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible globally.

Requirements

• Minimum of 4 years of experience in the healthcare space, preferably in an existing role doing billing and follow-up functions with insurance companies on behalf of providers
• Understanding of the claim submission process and common pain points that delay payer acceptance and processing of bills
• Understanding of the cash posting and reconciliation process and common pain points that delay payment processing
• Exposure to clinicians that provide mental health and/or telehealth services
• Comfortable with ambiguity and wants to assist leaders in developing strong operational processes for a new department
• Desires an environment that fosters growth through open feedback and high autonomy
• Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Responsibilities

• Review and prioritize follow-up activities requiring claim edits or general payer follow-up
• Research claim denial issues and resolve them in a timely manner to release claims to payers
• Contact insurance companies to understand delays in processing claims or sending payments and identify next steps to resolve them
• Investigate payment variance situations to understand root cause and next steps to resolve them
• Capture follow-up activities with clear, descriptive notes within the workflow application
• Support transition of claims to other staff in department with denial and cash posting tasks, as needed
• Prioritize and drive issue resolution with any partnering department, like Credentialing or Customer Success
• Identify trends in payer behavior and surface them for leadership review

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers
• Performance bonus
• Teladoc Health Benefits 2026

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed