Billing Follow Up Representative I
About The Position
This position is responsible for independently reviewing accounts and applying billing follow-up knowledge for all insurance payors to ensure proper and maximum reimbursement. The role involves using multiple systems to resolve outstanding claims according to compliance guidelines, performing pre-billing, billing, and follow-up activities on open insurance claims, and utilizing revenue cycle knowledge including CPT, ICD-10, HCPCS, NDC, revenue codes, and medical terminology. The representative will obtain necessary documentation from various resources, communicate effectively with internal teams and external customers, and act as a liaison with external third-party representatives to validate and correct information. Additionally, the role requires comprehending incoming insurance correspondence, identifying and reporting patterns/trends to leadership, staying updated on insurance payer changes, and accurately entering/updating patient/insurance information. The position also involves appealing claims, maintaining Key Performance Indicators (KPIs), compiling information for referrals, and maintaining clear, accurate documentation of all activity. The representative must read and understand Advocate Aurora Health policies and departmental collection policies and procedures, and demonstrate proficiency in software systems. This position refers to the supervisor for approval on unusual account information, write-offs, and issues outside the normal scope of activity.
Requirements
- High School Diploma or General Education Degree (GED)
- Typically requires 1 year of related experience in medical/billing reimbursement environment, or equivalent combination of education and experience.
- Must perform within the scope of departmental guidelines for productivity and quality standards.
- Works independently with limited supervision.
- Accountable and evaluated to organization behaviors of excellence
- Basic keyboarding proficiency.
- Must be able to operate computer and software systems in use at Advocate Aurora Health.
- Able to operate a copy machine, facsimile machine, telephone/voicemail.
- Ability to read, write, speak and understand English proficiently.
- Ability to read and interpret documents such as explanation of benefits (EOB), operating instructions and procedure manuals.
- Ability to communicate well with people to obtain basic information (via telephone or in person).
Nice To Haves
- Preferred but not required knowledge of medical terminology, coding, terminology (CPT, ICD-10, HCPC) and insurance/reimbursement practices.
Responsibilities
- Independently review accounts and apply billing follow up knowledge required for all insurance payors to insure proper and maximum reimbursement.
- Uses multiple systems to resolve outstanding claims according to compliance guidelines.
- Prebilling/billing and follow up activity on open insurance claims exercising revenue cycle knowledge (ie;CPT,ICD-10 and HCPCS, NDC, revenue codes and medical terminology).
- Obtain necessary documentation from various resources.
- Timely and accurately communicate with internal teams and external customers (ie; third party payors, auditors, other entity) and acts as a liaison with external third party representatives to validate and correct information.
- Comprehends incoming insurance correspondence and responds appropriately.
- Identifies and brings patterns/trends to leaderships attention re:coding and compliance, contracting, claim form edits/errors and credentialing for any potential in delay/denial of reimbursement.
- Obtains and keeps abreast with insurance payer updates/changes, single case agreements and assists management with recommendations for implementation of any edits/alerts.
- Accurately enters and/or updates patient/insurance information into patient accounting system.
- Appeals claims to assure contracted amount is received from third party payors.
- Complies and maintains KPI (Key Performance Indicators) for assigned payers within standards established by department and insurance guidelines.
- Compile information for referral of accounts to internal/external partners as needed.
- Compile and maintain clear, accurate, on-line documentation of all activity relating to billing and follow up efforts for each account, utilizing established guidelines.
- Responsible to read and understand all Advocate Aurora Health policies and departmental collections policies and procedures.
- Demonstrate proficiency in proper use of the software systems employed by AAH.
- Refers to the supervisor for approval or final disposition such as: recommendations regarding handling of observed unusual/unreasonable/inaccurate account information.
- Obtains approval needed to write off balance’s according to corporate policy.
- Handles issues outside normal scope of activity and responsibility.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
