Billing Customer Service Representative, Commercial Direct

Chubb•O’Fallon, MO

3d•Onsite

About The Position

You’ll be the first contact for our customers: answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let’s talk.

Requirements

Excellent customer service skills
Ability to provide quality technical content via incoming telephone calls, text chats and email
Ability to work in a fast-paced, automated, high-volume contact center environment
Ability to assume ownership and timeliness in handling customer requests efficiently, accurately and professionally
Ability to analyze information to make appropriate decisions and solve problems
Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
Ability to learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
Ability to efficiently navigate multiple systems and applications
Ability to maintain established levels of productivity, service, and quality standards
Ability to work collaboratively with team members and business partners
Knowledge of and compliance with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT
Flexibility to work during Saturday hours as scheduled on rotational basis

Nice To Haves

Experience in the insurance industry
Experience with Chubb products

Responsibilities

Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
Maintain established levels of productivity, service, and quality standards within a fast-paced call center
Works collaboratively with team members, and business partners to provide a quality experience for our agents
Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
Responsible for cross selling products to provide best and most beneficial experience for clients
Work overtime as needed
Complete additional tasks and other projects/duties as assigned
Ability to work 40 hours a week on scheduled shift between the hour 7am-7am CT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis