Billing & Credentialing Assistant

Hope on Haven Hill•Rochester, NH

5d•Onsite

About The Position

At Hope on Haven Hill, we believe recovery is possible, and every member of our team plays an important role in helping individuals and families access compassionate, high-quality behavioral health and recovery services. We're looking for a detail-oriented, organized, and customer-focused Billing & Credentialing Assistant to join our administrative team. If you enjoy solving problems, working with insurance and healthcare systems, supporting providers, and creating a welcoming experience for clients, this is an opportunity to make a meaningful impact while growing your career in healthcare administration. As the Billing & Credentialing Assistant, you will support the organization's revenue cycle while helping ensure our clients receive timely access to care. You will work closely with clinical, administrative, and finance teams to manage billing, provider credentialing, scheduling, and front office operations.

Requirements

High school diploma or equivalent (Associate degree, certification preferred).
Two or more years of experience in medical billing, medical office administration, healthcare administration, or a related role.
Strong organizational skills with exceptional attention to detail.
Excellent communication and customer service skills.
Proficiency with Microsoft Office and database systems.
Ability to manage multiple priorities while maintaining accuracy.
Commitment to confidentiality, professionalism, and HIPAA compliance.
Ability to work regular scheduled hours.
Successful completion of required background checks and medical screenings.
If in recovery, demonstrated personal stability and adherence to Hope on Haven Hill recovery-related policies.

Nice To Haves

Experience with behavioral health or substance use disorder billing.
Experience with Medicaid and commercial insurance credentialing.
Extensive knowledge of electronic health record systems; AthenaOne platform experience preferred
Experience in a nonprofit healthcare or human services organization.
Knowledge of revenue cycle management and payer enrollment processes.

Responsibilities

Assist with preparing, reviewing, and submitting insurance claims including prior authorizations.
Verify client insurance eligibility and benefits.
Monitor claims and help resolve denied or unpaid claims.
Post client payments and verify the accuracy of insurance payments posted through the billing system, resolving discrepancies as needed.
Respond to client billing questions and maintain accurate billing documentation.
Maintain fee schedules in the billing system to ensure accurate reimbursement and billing.
Assists with reporting insurance payments to the Finance team to support bank reconciliations.
Assist with provider enrollment, credentialing, and recredentialing for Medicaid and commercial insurance plans.
Maintain credentialing files, licenses, certifications, and required documentation.
Track renewal deadlines and communicate with insurance companies and providers to ensure timely approvals.
Update provider information within payer portals and organizational databases.
Welcome clients with professionalism, compassion, and a trauma-informed approach.
Verify demographic and insurance information.
Answer incoming calls and assist clients with scheduling and general inquiries.
Support front desk operations and help create a positive client experience.
Maintain confidential billing and credentialing records in compliance with HIPAA.
Organize electronic and paper documentation.
Assist with audits and reporting within medical and behavioral health teams.
Support compliance with federal, state, and payer requirements.