Billing Coordinator - Hybrid

Arbella • Quincy, MA

10d • Hybrid

About The Position

The Arbella Billing Coordinator is a trusted individual who understands our overall business objectives and collaborates with internal and external stakeholders to deliver accurate, efficient and timely end-to-end billing and commissions processes for our customers and our Independent Agents. A successful Billing Coordinator demonstrates analytical thinking, a curious mindset, and a proactive approach to identifying opportunities, solving problems and improving processes. They thrive in a fast-paced, evolving environment, and embrace change. They are eager to learn and develop new skills, build meaningful relationships, and collaborate effectively on a team to achieve department goals.

Requirements

• General working knowledge of MS Office
• Sound analytical and math skills
• Flexible and adaptable when faced with change
• Ability to multi task
• Strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Works well individually as well as a team

Responsibilities

• Researches, analyzes and interprets policy and billing activity and proactively identifies issues.
• Demonstrates a comprehensive understanding of the end-to-end billing processes, procedures, controls and billing schedules.
• Successfully learns the billing systems
• Demonstrates functional and technical skills to ensure customer and billing activities are accurate.
• Ensures timely and accurate processing, posting, reconciliation and reporting of all billing processes.
• Reviews billing exceptions and takes appropriate billing action
• Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
• Effectively communicates with internal customers and agents across multiple communication channels.
• Collaborates effectively in a team environment and across departments.
• Performs work with a strong attention to detail with an ability to deal with ambiguity and interpret and process complex work.
• Exercises critical thinking to identify, assess, and appropriately escalate issues, risks or control concerns in a timely manner, while demonstrating ownership through resolution whenever possible.
• Contributes to a positive, inclusive team atmosphere, supports overall department goals, and is active in promoting Arbella’s core values.
• Performs other related work as required or requested.

Benefits

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed