Billing Coordinator - Hybrid
About The Position
The Arbella Billing Coordinator is a trusted individual who understands our overall business objectives and collaborates with internal and external stakeholders to deliver accurate, efficient and timely end-to-end billing and commissions processes for our customers and our Independent Agents. A successful Billing Coordinator demonstrates analytical thinking, a curious mindset, and a proactive approach to identifying opportunities, solving problems and improving processes. They thrive in a fast-paced, evolving environment, and embrace change. They are eager to learn and develop new skills, build meaningful relationships, and collaborate effectively on a team to achieve department goals.
Requirements
- General working knowledge of MS Office
- Sound analytical and math skills
- Flexible and adaptable when faced with change
- Ability to multi task
- Strong organizational skills and attention to detail
- Quick learner, able to navigate multiple systems and products
- Works well individually as well as a team
Responsibilities
- Researches, analyzes and interprets policy and billing activity and proactively identifies issues.
- Demonstrates a comprehensive understanding of the end-to-end billing processes, procedures, controls and billing schedules.
- Successfully learns the billing systems
- Demonstrates functional and technical skills to ensure customer and billing activities are accurate.
- Ensures timely and accurate processing, posting, reconciliation and reporting of all billing processes.
- Reviews billing exceptions and takes appropriate billing action
- Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
- Effectively communicates with internal customers and agents across multiple communication channels.
- Collaborates effectively in a team environment and across departments.
- Performs work with a strong attention to detail with an ability to deal with ambiguity and interpret and process complex work.
- Exercises critical thinking to identify, assess, and appropriately escalate issues, risks or control concerns in a timely manner, while demonstrating ownership through resolution whenever possible.
- Contributes to a positive, inclusive team atmosphere, supports overall department goals, and is active in promoting Arbella’s core values.
- Performs other related work as required or requested.
Benefits
- Competitive, industry-leading salaries and benefits packages
- On-site gym and fitness classes and one-on-one personal training
- On-site nurse, nutritional counseling, and mental health resources
- Full-service cafeterias
- Free shuttle service to Quincy Adams T Station
- Tuition assistance programs
- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
- Robust training, mentorship, and professional/personal development programs
- Colleagues who genuinely care about each other
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
