Billing Coordinator

The Walt Disney Company•Orlando, FL

9h•Onsite

About The Position

The Billing Coordinator serves as a critical liaison between Disney and its third-party travel and hospitality partners, providing operational, accounting, and payment support across travel agencies, hotels, car rental providers, and other travel-related vendors. This role is responsible for researching and resolving financial and operational disputes, supporting invoice and payment processes, maintaining vendor and system data, and ensuring accurate reconciliation of third-party transactions. Cast Members collaborate directly with travel agencies, hotel partners, car rental vendors, and internal stakeholders through high-volume shared mailboxes, providing exceptional service while navigating multiple front-of-house systems, SAP, and accounting processes. Success in this role requires strong analytical skills, attention to detail, problem-solving abilities, and the ability to build effective relationships with a diverse network of internal and external business partners.

Requirements

Exceptional ability to respond and resolve inquiries in a high-volume environment
Ability to effectively manage and resolve conflicts while maintaining positive relationships with internal and external partners
Strong negotiation and organizational skills
Ability to work with diverse personalities and function in a team environment
Strong computer proficiency, including typing skills and ability to multitask between projects and multiple systems
High proficiency in ability to learn and use Disney systems, including TBX Acct MGR, TBX (WDW & DLR), CAPQ and SAP, Business Objects, LILO, Hotel Experience, DREAMS, Zendesk, Horizon, Galaxy (DLR)
Familiar and general understanding of SAP account coding
Strong ability using Microsoft Office applications, including Excel, Word, Outlook and Teams
Ability to ensure client satisfaction (internal/external) and provide timely and appropriate response
Ability to handle confidential financial information
Excellent communication and comprehension skills, both verbal and written
Promote collaboration through peer support, knowledge sharing, and cross-functional relationship building
Ability to manage and prioritize multiple responsibilities and provide required follow-up
Ability to be flexible with work schedule, including weekends and holidays
For Disney Central Cast members: No more than one F/O (Falling Behind/Off Track) in Presenteeism in the last six months, and no more than one reprimand within the last six months

Nice To Haves

Minimum three years of employment with The Walt Disney Company, as well as solid knowledge of Disney nomenclature and company history
Deep knowledge of Walt Disney World products and services
Bilingual skills to include Spanish and Portuguese

Responsibilities

Research and resolve third-party travel agency, hotel, and vendor payment disputes, including processing commission checks
Process checks requests for declined refund authorizations
Support partner hotel invoice reviews, contract interpretation, payment setup, and vendor maintenance.
Process and reconcile car rental payments and billing activity for Walt Disney World, Disneyland Resort, and Aulani
Investigate booking discrepancies, commission inquiries, payment adjustments, and billing variances.
Establish and maintain third-party vendor and product setups.
Communicate directly with travel agencies, hotel partners, and other third-party vendors to address inquiries and ensure timely resolution.
Utilize and efficiently navigate multiple operational systems to support accounting processes, reconciliations, and issue resolution.
Manage high-volume correspondence through shared mailboxes while maintaining a high level of customer service and accuracy.
Work with both Internal and External Partners.
Coordinate with appropriate areas to ensure vendor feedback is shared timely and accurately.