Billing & Collections Specialist, Eurofins Environment Testing Southwest, Calscience, Tustin, CA

Eurofins USA Environment Testing•Tustin, CA

11h•Onsite

About The Position

Eurofins Environment Testing Southwest is seeking a Billing & Collections Specialist with strong office administration skills for its Tustin team. The specialist manages an assigned portfolio of client accounts by reviewing account status, contacting clients about past-due invoices, and researching and resolving issues that delay payment. The role follows direction from the Collections Manager and established collections policies, communicates account issues, and prepares reports to support management decisions.

Requirements

Proficiency in MS Word, Excel, and Outlook.
Proficiency in typing, data entry, and 10-key.
Experience answering phones professionally and promptly.
Authorization to work indefinitely in the United States without restriction or sponsorship.
Professional working proficiency in English, including the ability to read, write, and speak English.
Ability to apply general business concepts and basic accounting knowledge.
Ability to use computers and accounting software.
Knowledge of basic mathematical principles.
Ability to multitask and prioritize.
Strong written and verbal communication skills.
Active listening, negotiation, and problem-solving skills.
Organizational skills and strong customer service skills.
Attention to detail and ability to employ tact and discretion in business-related conversations.

Nice To Haves

Experience with collections policies, procedures, and best practices.
AS/AA in Accounting or a related field.

Responsibilities

Monitor and maintain accounts within an assigned portfolio.
Contact clients verbally and in writing to request payment of past-due invoices.
Provide information and documentation to internal and external clients.
Work with the Collections Manager and Operations designees to resolve client issues.
Maintain current and accurate account notes in collections software.
Provide account updates to the Collections Manager, Operations, and Sales as needed.
Work the daily follow-up queue in collections software.
Notify the Collections Manager of negative payment patterns.
Facilitate or attend conference calls concerning collection activity on client accounts.
Research payment application in Oracle to resolve cash discrepancies on client accounts.
Process credit card payments.
Complete projects and tasks as assigned by the Collections Manager.