Billing & Collections Specialist Responsibilities

Academy Service Group•Hackensack, NJ

1d•Onsite

About The Position

The Billing & Collections Specialist will be responsible for conducting outreach on past-due commercial accounts, analyzing account status, and documenting all collection and billing activities. This role involves collaborating with internal teams to resolve discrepancies, monitoring account portfolios, and ensuring compliance with policies and regulations. The specialist will also prepare and issue customer invoices, investigate billing discrepancies, and conduct invoice audits. Additionally, they will respond to billing-related inquiries via phone, email, and fax.

Requirements

High school diploma or equivalent required
Prior collections and billing experience, 3-5 years in a retail or banking environment preferred.
Working knowledge of commercial collection processes, billing follow-up, and account resolution practices.
Strong communication skills with the ability to professionally engage customers regarding overdue balances and payment solutions.
Excellent organizational skills with the ability to manage high-volume workloads and maintain detailed, accurate records.
Proficiency in reviewing account data and utilizing systems to track collection activity and follow-up tasks.
Prior experience in a fast-paced, customer-facing collection - billing environment is highly desirable.
Exceptional attention to detail and commitment to quality.
Strong verbal and written communication skills.
Ability to manage multiple priorities in a dynamic, deadline-driven environment.
Collaborative team player with a proactive and adaptable mindset.
Customer-focused with a professional and courteous approach.
Proficient in Microsoft Excel; Email – Word – Phone

Nice To Haves

associate degree or higher preferred
3-5 years in a retail or banking environment preferred
Prior experience in a fast-paced, customer-facing collection - billing environment is highly desirable.

Responsibilities

Conduct outreach on past-due commercial accounts via phone, email, and written correspondence to secure timely payment resolution.
Analyze account status, payment history, and supporting documentation to determine appropriate collection strategies and next steps.
Accurately document all collection and billing activities, including account updates, payment commitments, and follow-up actions within internal systems.
Collaborate with internal teams to research account discrepancies, resolve billing inquiries, and support the resolution of delinquent balances.
Monitor assigned account portfolios to identify risk trends, prioritize collection efforts, and escalate complex issues as needed.
Ensure all collection and billing activities comply with organizational policies, regulatory requirements, and established procedures.
Prepare and issue accurate customer invoices in accordance with established billing schedules and contractual terms.
Investigate and resolve billing discrepancies, including cancellations, rebills, credit/debit memos, and disputed charges.
Conduct invoice audits using our system, clients software platforms, and other reporting tools to ensure data integrity and compliance.
Respond promptly to billing-related inquiries via phone, email, and fax using the call center platform.