Billing & Collections Specialist

Horizon House Careers•Philadelphia, PA

2d•Onsite

About The Position

Horizon House, a non-profit organization, has been widely recognized for its services as a provider of community-based behavioral health, intellectual disability, and homeless services in Eastern Pennsylvania and the state of Delaware. Each year, Horizon House provides a continuum of services at over 100 sites to over 4,5000 adults with psychiatric or developmental disabilities, drug and alcohol addictions, and/or homelessness. A pioneer in the field of community-based rehabilitation, Horizon House is widely recognized for its innovative approach to the delivery of services in a community setting. Currently, we are seeking a full-time Billing & Collections Specialist to work in our Information Services and Technology Department.

Requirements

High School diploma or GED equivalent and at least 2 years of general office experience, preferably using computers; or any combination of experience, education, or training that would provide the level of knowledge, skill, and ability required
An understanding of billing, collections, and receivable procedures is required
Strong written and verbal communication skills required
A strong attention to detail and the ability to complete job duties with a high degree of accuracy
Excellent customer service skills are required
Must possess a high level of interpersonal skills, including the ability to respond calmly and make rational decisions in stressful situations
Ability and understanding of the use of a personal computer and appropriate software, including but not limited to Excel, Word, and Outlook
Skilled in using ten-key adding machines
Must be able to work as part of a team with peers and leadership within the organization
Strong problem-solving skills

Nice To Haves

A minimum of 3 years of experience in an EHR collections-specific role is preferred
Knowledge of medical billing for behavioral health systems
Flexibility in work schedule when required

Responsibilities

Responsible for maintaining and resolving the day-to-day billing and cash collections issues
Following up on unpaid claims and filing appeals when appropriate
Process all checks, electronic payments, and adjustments in our EHR system
Check eligibility and benefits verification
Timely follow-up on insurance claim denials, exceptions, or exclusions
Track past due balances and resolve discrepancies
Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing
Verifies the completeness and accuracy of all claims before submission