Specialist - Billing & Collections

Airgas•Independence, OH

2d•Onsite

About The Position

The Billing & Collections Specialist is responsible for the accurate and timely daily billing of customer accounts, as well as safeguarding the assets of Airgas’s North Division by maintaining a healthy accounts receivable position for all accounts assigned. The Billing & Collections Specialist proactively avoids problems and issues that delay billing and payment from customers by the accurate and timely entry of invoices and resolution of PO inconsistencies as quickly as possible following identification.

Requirements

High School Diploma/GED required, coupled with prior business-to-business, order-to-cash, and/or business collections experience.
Strong technical proficiency, including advanced Excel skills, proficiency in Google suite applications, and demonstrated ability to utilize financial applications within SAP.
Excellent analytical and creative problem-solving skills, with the ability to make independent decisions, discern when to escalate issues, and take a proactive approach to problem avoidance.
Strong interpersonal skills, including excellent oral and written communication, customer focus (building relationships and understanding needs), professionalism, and the ability to work effectively in a team environment.

Nice To Haves

Associates/Bachelor’s degree.
Prior customer service related experience.
Prior billing and/or accounts payable experience in a high-volume, fast-paced customer service-oriented environment.

Responsibilities

Performing accurate and timely web-based billing together with managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers assigned.
Prioritizing portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
Proactive problem avoidance done at the billing stage is a key aspect of managing the assigned portfolio.
Resolution of rejected items received via email or other method regarding any electronic transfer customer.
Resolves customer account issues at the invoice delivery stage as well as after an invoice is past due.
Resolution of the root cause of problems that create payment delay is an important aspect of the role.
May make recommendations to Sales and/or the customer to negotiate payment settlements.
Initiates the review, research and resolution of receivables.
Evaluates customer’s A/R to determine problem accounts, doubtful accounts and write-offs.
Responsible for setting-up new Special Handling accounts and following-up with customers regarding any special requests.
Prepares reports and presents for review with internal customers including Sales and Finance.
Creates and maintains Excel spreadsheets that will be used to provide customers with required billing data
Monitors Accounts Receivable DSO and aging reports.
Utilizes reports to analyze the paying habits of customers who are delinquent in payment of their account ensuring that each customer’s payment terms are met reasonably.
Examines credit limits and manages them effectively for accounts in their portfolio.
Reviews open credits with customers to be applied or refunded before it is aged to 120 days.