Billing & Collections Specialist
Watts Water Technologies•Escondido, CA
•$24 - $27•Hybrid
About The Position
The Billing & Collections Specialist is responsible for the accurate and timely invoicing of customers and the end-to-end management of accounts receivable collections. This role owns the billing process within the company’s ERP system and proactively manages customer collections to support healthy cash flow. The ideal candidate is detail-oriented, persistent, and comfortable communicating with customers regarding billing and payment matters.
Requirements
- 2+ years of experience in billing, accounts receivable, or collections
- Experience generating invoices and managing AR in an ERP system (e.g., NetSuite, SAP, Oracle, Dynamics)
- Strong understanding of accounts receivable and collections best practices
- Excellent written and verbal communication skills
- Strong attention to detail and follow-up
Nice To Haves
- B2B collections experience
- Intermediate Excel skills (e.g., pivot tables, lookups)
- Experience working cross-functionally with Sales or Customer Success teams
Responsibilities
- Generate, review, and issue customer invoices accurately and on time using the ERP system
- Ensure invoices align with contract terms, pricing, and billing schedules
- Maintain billing documentation and resolve invoicing errors, credits, and rebills
- Own the full accounts receivable collections process for all customer accounts
- Proactively contact customers regarding past-due invoices via phone and email
- Track payment commitments and follow up to ensure timely receipt
- Apply and reconcile customer payments in the ERP system
- Escalate high-risk or significantly delinquent accounts as appropriate
- Serve as the primary point of contact for customer billing and payment inquiries
- Resolve billing disputes in coordination with Sales, Customer Success, and Finance
- Maintain professional, clear, and consistent communication with customers
- Maintain accurate accounts receivable aging and collection notes in the ERP
- Prepare regular AR and collections reports for management
- Support month-end close activities related to accounts receivable
- Follow internal controls and documentation standards
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage
- Retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
