Billing and Collections Manager

Prove

1d • $119,000 - $133,000 • Onsite

About The Position

We are looking for an enthusiastic, proactive, and results-driven Billing & Collections Manager to direct the daily operations of our billing and collections team! In this role, you will lead daily operational processes to maximize cash flow, minimize bad debt, and resolve client billing disputes smoothly and efficiently. You will supervise team members, set clear team goals and daily priorities, and drive continuous improvement across financial operations in alignment with company policies and frameworks.

Requirements

• 4+ years of progressive experience in billing (complex usage based billing models is strongly preferred) and collections management, including demonstrated experience supervising direct reports.
• Strong ability to manage team goals, operational priorities, and resource allocation within defined frameworks.
• Hands-on proficiency with ERP/accounting software (e.g., NetSuite,Intacct) ,usage based billing systems (e.g. Zenskar, Zuora, Billing Platform), and advanced Microsoft Excel skills (Pivot Tables, VLOOKUPs, data modeling).
• Outstanding leadership, negotiation, and problem-solving skills.
• Clear, positive, and communicative approach across all written and verbal interactions.
• A proactive mindset with a strong commitment to team success and operational excellence.

Nice To Haves

• Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field (preferred).
• Knowledge of Navan travel platform and Mesh credit card platform is a plus

Responsibilities

• Supervise, train, and mentor the billing and collections team members, cultivating a high-performing, upbeat, and collaborative work environment.
• Establish daily team priorities, set operational performance goals and KPIs (around time and accuracy on billing as well as collection of assigned accounts), and manage work schedules to consistently achieve targets.
• Serve as a supportive advisor to direct reports, providing clear guidance, feedback, and resource management to assist the team in achieving goals and overcoming challenges.
• Ensures timely and accurate billing to Prove’s customers through review of client contracts, following customers PO procedures and submission of invoice and registration information (such as payment details and W9’s) into customer related payment systems (Ariba, Coupa, etc.).
• Overseas the collection process and implements proactive collection strategies to optimize cash flow, lower Days Sales Outstanding (DSO), and minimize past-due aging balances.
• Address and resolve escalated customer billing inquiries and payment discrepancies.
• Assists with review of new customer credit reports for setting adequate credit limits or payment terms.
• Assists with cash flow forecasting from a collection perspective to help the Company with proper deployment of its liquidity.
• Overseas T&E reporting and audit of expenses to ensure compliance with Company policy.
• Collaborate cross-functionally across departments to streamline billing workflows, solve interdepartmental challenges, and influence operational policies.
• Evaluate existing team procedures and recommend changes to frameworks to enhance organizational efficiency and service quality.
• Prepare and present weekly AR aging reports, cash flow forecasts, and performance metrics to executive leadership.
• Ensure strict compliance with standard financial controls, company credit policies, and relevant regulatory standards.

Benefits

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your family ❤️
• Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
• Bottomless snacks & beverages for certain office locations
• Daily GrubHub stipend for lunch if coming into the office (US Offices)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager