Billing & Collections Manager

PACS

8d•$80,000 - $90,000•Onsite

About The Position

McClure Post Acute is seeking an experienced, organized, and detail-oriented Business Office Manager / Billing & Collections Manager to lead daily business office operations at its California skilled nursing facility. The role oversees billing, collections, authorizations, resident financial services, and the business office team, supporting accurate financial records and the facility’s financial integrity. The position works collaboratively with facility leadership and other departments and supports residents and families with billing and financial processes while maintaining confidentiality.

Requirements

Previous skilled nursing facility (SNF) experience is required.
Knowledge of Medi-Cal/Medicaid, managed care, SNF billing, authorizations, collections, and resident trust accounts.
Experience supervising and managing business office staff.
Strong organizational skills and attention to detail.
Excellent communication, problem-solving, and follow-up skills.
Ability to manage multiple priorities and meet deadlines.
Proficiency with computers and business office software.
Ability to handle confidential resident, financial, and employee information appropriately.
Ability to work independently and collaboratively with facility leadership and interdisciplinary teams.

Nice To Haves

Previous experience as a Business Office Manager, Billing Manager, Collections Manager, or similar healthcare business office leader is strongly preferred.

Responsibilities

Oversee billing and payment processes for residents, insurance providers, managed care organizations, and government payers.
Monitor outstanding accounts, follow up on unpaid claims, resolve billing denials, and manage collection activities.
Assist with preparing and processing bank deposits.
Maintain accurate financial records and ensure billing and collection activities are completed on time.
Monitor accounts receivable and follow up on outstanding balances and bad debt.
Manage Medi-Cal/Medicaid and managed care authorizations, including bed-hold authorizations.
Assist residents and families with Medi-Cal/Medicaid applications and follow up on outstanding documentation.
Track Medi-Cal/Medicaid redeterminations and ensure deadlines are met.
Prepare TARs as needed.
Maintain accurate records of authorizations, payer information, and resident financial status.
Assist with resident trust fund administration and prepare, print, and distribute monthly statements.
Maintain accurate facility census information and communicate resident status changes.
Support residents and families with billing questions and financial processes while maintaining professionalism and confidentiality.
Supervise, train, schedule, and support business office staff.
Monitor workflow, delegate responsibilities, and ensure assignments are completed accurately and on time.
Provide performance feedback and address personnel issues as appropriate.
Collaborate with the Administrator and other departments to support facility operations.
Participate in stand-up meetings and other facility meetings as requested.
Ensure compliance with HIPAA, applicable regulations, and facility policies.