Billing & Collections Analyst

Ministry Brands • Alpharetta, GA

2d • Hybrid

About The Position

Ministry Brands is looking for a Billing & Collections Analyst to join our growing team. Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.

Requirements

• Passionate about collaborating and helping purpose driven organizations
• Bachelor’s Degree in a related area or an equivalent combination of education and experience
• 2+ years of experience in billing/collections
• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand billing/collections software applications
• Ability to interpret contract terms and conditions and identify challenges as it relates to billing
• Must have excellent analytical and problem-solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Excellent written and verbal communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
• Proven ability to manage large projects with exceptional project management skills
• Ability to work effectively within a fast-paced, deadline-driven environment
• Skilled at interacting with employees at all levels within the organization
• Skilled at thriving in a multi-system, multi-product, billing environment

Nice To Haves

• Experience in SaaS or technology industry a plus

Responsibilities

• Ensures that invoices accurately reflect contract terms and conditions agreed to by the organization
• Investigates and resolves billing discrepancies and errors
• Partners with billing/collection leadership to recommend improvements to processes and systems
• Monitors customer accounts for timely payments and provides reports to management on overdue accounts
• Prepares and analyzes aging reports and provides recommendations for improving cash flow
• Runs reports for management and conducts research to aid in the investigation of billing discrepancies and errors
• Responds to customer inquiries regarding bills
• Works under the close direction of senior personnel in the functional area
• Collaborates with key business partners to move forward key initiatives and improvements
• Provides Financial Audit support
• Processes Zendesk tickets daily to maintain SLA goals

Benefits

• Robust healthcare options
• Flexible paid time off
• Flexible work schedules
• PTO for vacation
• Up to 80 hours of paid sick/safe leave
• 11.5 days of fully paid holidays
• Paid parental leave
• Mental health support through Employee Assistance Program
• Professional development reimbursement
• Employee Recognition & Rewards through Nectar

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level