Billing & Collections Analyst
About The Position
Ministry Brands is looking for a Billing & Collections Analyst to join their growing team. Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools, and background screening solutions for faith-based, non-profit, and for-profit organizations. They serve over 95,000 customers and have been a trusted partner in digital transformation for over four decades. The company values diversity and strives to create an environment where unique strengths are developed and valued, promoting mutual respect and acceptance. This role is available in Milton, GA, with a hybrid working model where team members are expected to come into the office as needed based on business requirements and team collaboration needs. Attendance is determined by project demands, meetings, and manager guidance.
Requirements
- Bachelor’s Degree in a related area or an equivalent combination of education and experience
- 2+ years of experience in billing/collections
- Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
- Demonstrate ability to learn and understand billing/collections software applications
- Ability to interpret contract terms and conditions and identify challenges as it relates to billing
- Must have excellent analytical and problem-solving skills
- Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
- Excellent written and verbal communication, organization and follow up skills
- Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
- Proven ability to manage large projects with exceptional project management skills
- Ability to work effectively within a fast-paced, deadline-driven environment
- Skilled at interacting with employees at all levels within the organization
- Skilled at thriving in a multi-system, multi-product, billing environment
Nice To Haves
- Passionate about collaborating and helping purpose driven organizations
- Experience in SaaS or technology industry a plus
Responsibilities
- Ensures that invoices accurately reflect contract terms and conditions agreed to by the organization
- Investigates and resolves billing discrepancies and errors
- Partners with billing/collection leadership to recommend improvements to processes and systems
- Monitors customer accounts for timely payments and provides reports to management on overdue accounts
- Prepares and analyzes aging reports and provides recommendations for improving cash flow
- Runs reports for management and conducts research to aid in the investigation of billing discrepancies and errors
- Responds to customer inquiries regarding bills
- Works under the close direction of senior personnel in the functional area
- Collaborates with key business partners to move forward key initiatives and improvements
- Provides Financial Audit support
- Processes Zendesk tickets daily to maintain SLA goals
Benefits
- Robust healthcare options
- Flexible paid time off
- Flexible work schedules
- PTO for vacation
- Up to 80 hours of paid sick/safe leave
- 11.5 days of fully paid holidays
- Paid parental leave
- Mental health support through an Employee Assistance Program (EAP)
- Professional development reimbursement
- Employee Recognition & Rewards through Nectar platform
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
