Billing & Collection Technician

Office of the Secretary of the Interior • Lakewood, CO

1d • Hybrid

About The Position

The incumbent will be responsible for performing a variety of billing and collection duties, and providing customer service to internal and external customers.

Requirements

• U.S. Citizenship is required.
• Suitable for Federal employment, determined by background investigation.
• Must obtain and maintain a favorable background investigation through Continuous Vetting throughout the duration of employment.
• All employees are required to be enrolled in Continuous Vetting, which authorizes government agencies to receive notifications of criminal activity and financial monitoring on individuals who hold low risk, public trust, or national security positions.
• Direct Deposit of pay is required.
• Selective Service registration required for male applicants, unless exempt.
• Status candidates must meet time-in-grade (see Qualifications).
• Must meet all conditions of employment listed under Stipulations of Employment below.
• At the GS-05 level, you must meet one of the following qualifications: A. One year of specialized experience equivalent to at least the GS-04 level. Specialized experience is defined as experience that is in or related to the line of work of this position and has equipped you with the particular knowledge, skills, abilities, and competencies to successfully perform the duties of this position. More specifically, this requirement involves experience with data entry in an automated data processing sub-system which interfaces with a larger computer system; financial clerical duties (examples: verifying transaction amounts and resolving discrepancies in financial records); and answering phone calls or providing customer service in an office or retail setting. OR B. Have completed 4-years of education above high school level (i.e. 120 semester hours) or have a bachelor's degree. (Note: Applicants who select this response must provide transcripts as verification of their education.) OR C. Have a combination of experience and education as defined above which equals at least 100%. (e.g. 6 months of experience and 3 years of education above the high school level). (Note: Applicants who select this response must provide transcripts as verification of their education.)
• At the GS-06 level, you must meet the following qualification: One year of specialized experience equivalent to at least the GS-05 level. Specialized experience is defined as experience that is in or related to the line of work of this position and has equipped you with the particular knowledge, skills, abilities, and competencies to successfully perform the duties of this position. More specifically, this requirement involves experience performing a variety of billing and collection duties; processing, reviewing, and auditing payroll and payroll related debts; reviewing, updating, or reconciling debt reports; and answering phone calls or providing customer service in an office or retail setting.
• At the GS-07 level, you must meet the following qualification: One year of specialized experience equivalent to at least the GS-06 level. Specialized experience is defined as experience that is in or related to the line of work of this position and has equipped you with the particular knowledge, skills, abilities, and competencies to successfully perform the duties of this position. More specifically, this requirement involves experience performing a variety of billing and collection duties; processing, reviewing, and auditing payroll and payroll related debts, which includes, establishing collections, negotiating repayment schedules; reviewing and researching debt transactions in order to update or reconcile discrepancies; reviewing outstanding bill records and reconciling differences and omissions; and answering phone calls or providing customer service in an office or retail setting.
• TIME-IN-GRADE : Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b).
• Advancement to positions up to GS-7: Candidates may be advanced without time restriction to positions up to the GS-7 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non temporary competitive appointment.
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.
• If qualifying based on education, you MUST provide transcripts or other documentation to support your educational claims.
• Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course.
• All materials must be submitted by the closing date of the announcement.
• Note: PDF Portfolio documents will not be processed or accepted as they appear as a one-page document.
• Only education from institutions which are accredited or pre-accredited/candidate for accreditation may be used to meet education requirements.
• FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
• For further information, visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
• To be considered under CTAP/ICTAP, applicants must submit a copy of their most recent performance appraisal, proof of eligibility, and most recent SF-50 reflecting position, grade level, and duty location with their application.
• To be considered under CTAP/ICTAP, applicant must meet all the criteria below: Clearly exceed the minimum qualification/specialized experience requirements for this vacancy; AND Meet basic eligibility requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment AND Be able to perform the duties of the position upon entry.
• Please refer to required documents section for additional details.
• For information on CTAP and ICTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/
• For more information on appointment authority eligibility requirements: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities OPM Interchange Agreement and Other Miscellaneous Authorities
• The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion based on agency policy.
• As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance the organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service.
• Upon completion of your probationary period,your employment may be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• This agency uses E-Verify to confirm the employment eligibility of all newly hired employees.
• To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify .
• If selection is made below the full performance level, promotion up to the full performance level may be made without further competition.
• However, promotion(s) will depend on the performance of the incumbent and are not guaranteed.
• This vacancy announcement may be used to fill similar positions within 90 days.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Performs computations, calculate billings, and analyze billing documents for accuracy.
• Computes and enter data adjustments to employee Federal, State, Local, and Social Security Taxes based on billing, end of tax year, and employee repayment of debt.
• Calculates, prepare, validate, and transmit reports of billing and collection activity to clients and prepare and transmit bill transfer packages for employees who separate or retire.
• Performs initial basic research to aid analysis of transactions to determine cause of erroneous billing.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Learn more about federal benefits .
• Review our benefits
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level