Billing & Client Escalations Coordinator
About The Position
The Billing & Client Escalations Coordinator supports billing and revenue cycle operations and serves as a resource for clients and internal staff. The role manages billing-related escalations, assists with payment arrangements, investigates account discrepancies, and works to resolve billing concerns accurately and promptly. The Coordinator collaborates with clients, administrative teams, clinical staff, insurance verification, billing, and leadership to provide professional, efficient, client-centered support. The position also supports payment reconciliation, insurance eligibility and benefits verification, staff questions about billing workflows, and continuous improvement of billing procedures. Success is demonstrated through timely and accurate resolution of billing concerns, complete documentation and follow-through, professional communication, compliance with HIPAA and organizational procedures, and proactive identification of recurring issues.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in medical billing, insurance verification, revenue cycle, or healthcare administration.
- Strong communication, customer service, organizational, and problem-solving skills.
- Excellent attention to detail and ability to manage competing priorities.
- Proficiency with technology and multiple software platforms.
- Ability to maintain confidentiality and comply with HIPAA.
- Demonstrated professionalism, accountability, and follow-through.
Nice To Haves
- Experience in behavioral health or outpatient healthcare.
- Familiarity with EHR, practice management, and payment processing systems.
- Experience managing payment plans, insurance verification, and billing escalations.
- Knowledge of insurance benefits, copays, deductibles, and coinsurance.
Responsibilities
- Serve as a primary resource for client questions about billing, outstanding balances, payment concerns, and account discrepancies.
- Review accounts, explain balances and payment options, and establish approved payment plans.
- Manage billing escalations professionally and empathetically, from initial concern through research, communication, documentation, follow-up, and resolution.
- Document client interactions, resolutions, and follow-up activities accurately.
- Coordinate with administrative teams when billing concerns affect scheduling or client care.
- Maintain confidentiality and comply with HIPAA and organizational policies.
- Investigate and resolve discrepancies between EHR or client management systems and payment processing platforms.
- Research failed, declined, duplicated, reversed, or incorrectly applied payments.
- Assist with payment posting, adjustments, refunds, credits, and follow-up on outstanding balances.
- Escalate complex or unresolved financial discrepancies appropriately.
- Assist with insurance eligibility and benefits verification and support staff questions about eligibility, copays, deductibles, coinsurance, and client financial responsibility.
- Identify and help resolve insurance-related billing discrepancies; maintain accurate insurance information and documentation.
- Provide front desk, scheduling, clinical, and administrative teams with guidance on billing workflows, payment arrangements, insurance questions, and escalation procedures.
- Reinforce established policies and help staff identify issues requiring escalation.
- Collaborate with leadership to address recurring concerns and improve processes.
- Identify recurring billing, payment, insurance, and workflow issues and recommend improvements to accuracy, efficiency, and client experience.
- Assist with updating billing procedures, training resources, and standardized workflows.
- Partner with Billing and Operations leadership on continuous improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
