Billing Clerk

G and H Towing Company•Houston, TX

11h•Hybrid

About The Position

The Billing Clerk is responsible for reviewing daily tug activity reports, applying contractual tariffs, generating accurate invoices, reconciling billing records, and maintaining supporting documentation for multiple operating companies. This role works closely with Operations, Accounting, and customers to ensure timely and accurate billing, resolve discrepancies, and support financial reporting. The position requires strong attention to detail, analytical skills, and the ability to manage multiple priorities in a fast-paced maritime environment.

Requirements

Ability to communicate effectively and professionally in all business interactions
Ability to learn, understand, and apply company policies, procedures, and the Towing Safety Management System (T.S.M.S.) in the performance of assigned duties
Adhere to all company policies, applicable regulations
Analyze, troubleshoot, and resolve issues, escalating when appropriate
Demonstrate professionalism, sound judgment, and customer service in all interactions
Interpret and follow complex written and verbal instructions
Knowledge of billing processes, tariff structures, and invoice preparation
Knowledge of Microsoft Office applications and business software systems
Learn and apply company policies, procedures, and the Towing Safety Management System (T.S.M.S.)
Maintain confidentiality of sensitive business and personnel information
Manage multiple priorities while maintaining accuracy and service standards
Requires proficiency in standard business hardware and software, including Microsoft Office and web-based systems
Strong attention to detail, analytical ability, and problem-solving skills
Strong ethical conduct, professionalism, and strong interpersonal skills
Support departmental and organizational goals and objectives
Understanding of customer service principles and business communication practices
Understanding of geographic service areas and operational locations
Work independently and collaboratively in a team environment
Ability to prioritize work, manage competing demands, and meet established deadlines
Ability to effectively organize work and maintain productivity in a fast-paced environment
Ability to cultivate a positive working environment
Demonstrates reliability, accountability, and professionalism
Collaborates effectively with others to achieve departmental and organizational goals
Contributes to business continuity by communicating effectively and managing stakeholder expectations
Ability to actively listen, understand information, and respond appropriately to verbal and written communications
Ability to receive, consider, and appropriately respond to constructive feedback and coaching
Ability to communicate professionally and respectfully with employees, customers, vendors, and leadership
Ability to anticipate needs
Demonstrates initiative in identifying opportunities for improvement and operational efficiencies.
Seeks guidance and support when necessary to ensure the successful completion of assigned responsibilities
Ability to access company facilities, operational areas, or other work locations as needed to perform essential job duties, with or without reasonable accommodation
Ability to ascend and descend stairs
Ability to bend, twist, kneel, stoop, and or reach for items
Ability to communicate effectively in person, by telephone, and through written communications
Ability to handle, move, and manipulate office materials and equipment as necessary to perform assigned duties
Ability to safely operate a motor vehicle when driving is an essential function of the position, with or without reasonable accommodation
Ability to perceive audible safety signals, alarms, communications, and instructions, with or without reasonable accommodation
Ability to move around within an office setting and or other locations as needed
Ability to move throughout the office and operational locations as necessary to perform assigned duties
Ability to operate standard office equipment, including computers, telephones, printers, and related equipment
Ability to operate standard office equipment and, when required by assigned duties, company vehicles or other equipment in accordance with applicable policies and training requirements
Ability to push, pull, and or squat
Ability to read, prepare, and review written documents and electronic communications
Ability to remain in a stationary position for extended periods while working at a computer workstation
Ability to occasionally lift, carry, push, pull, or move office materials, records, or equipment necessary to perform essential job functions
Ability to analyze information, solve problems, and make sound business decisions
Ability to communicate effectively verbally and in writing to perform essential job functions, including communicating safety information, operational requirements, and business-related documentation
Ability to complete required training and maintain applicable certifications
Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to all
Ability to express oneself clearly and effectively, orally and in writing, and use ethical and professional judgment
Ability to maintain professionalism and effective working relationships
Ability to maintain reliable attendance and punctuality consistent with scheduled work requirements and essential job functions
Ability to manage multiple assignments and meet deadlines
Ability to multitask and plan time efficiently
Ability to perform job description and duties with minor supervision
Ability to solve practical problems as they relate to the position
Ability to understand and apply job-related policies, procedures, and instructions
Requires the ability to treat everyone professionally with courtesy, decency, and respect
Requires the ability to work collaboratively in a team setting

Nice To Haves

An advanced degree is preferred
Equivalent combination of education and relevant experience may be considered

Responsibilities

Download and review daily tug activity reports from the Integrator system
Apply tariffs to daily towing activities and allocate activities to the appropriate billing entities
Generate and distribute daily billing statements to parent companies
Reconcile billing records with towing companies and issue required statements
Monthly close process to include balancing invoices & receivables with customers, revenue postings, and financial reporting
Process ad hoc third-party invoices
Process miscellaneous invoices as required
Analyze billing data and identify discrepancies, uncertainties, or exceptions requiring operational clarification
Identifies discrepancies, researches issues, and develops effective solutions
Troubleshoot common issues and escalate concerns when appropriate
Maintain knowledge of applicable tariffs and their proper application
Prepare and distribute Tug Status Reports and Tug Tracking Reports to appropriate stakeholders
Responsible for meeting billing deadlines on a daily basis and during month-end close periods, with reasonable accommodations available to enable performance of essential job functions.
Ability to comply with company safety procedures, requirements, and applicable regulatory standards while performing assigned duties
Adhere to all company policies, procedures, and applicable regulations
Ability to learn and effectively utilize company-specific software and reporting systems
Complete special projects and additional duties as assigned
Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager
Completion of other duties as assigned by the department manager, as it relates to the program and position