Billing Clerk

Midland Community Healthcare Services•Midland, TX

5d•Onsite

About The Position

Billing Clerks play an important supporting role to the staff and patients of Midland Community Healthcare Services. They are expected to provide excellent customer service while performing tasks such as reviewing, processing, and maintaining accurate financial accounts of MCHS patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. They also process, maintain, compile, and report for health requirements and standards.

Requirements

High School Diploma or G.E.D.
Customer Service Oriented.
Oral Comprehension, Expression, Recognition, and Clarity.
Written Comprehension and Expression.
Computer & Technology Skills - The ability to navigate and utilize Microsoft Office, and the ability to learn to navigate and utilize proprietary medical software packages.
Time Management – The ability to prioritize tasks in order to best serve the patient and the flow of the clinic.
Cultural Competency – the ability to deal with people of various cultures and social status, as well as outside entities
No felony results on a criminal background screening.
Drug Screen Test with a negative result.

Nice To Haves

1-3 years of customer service experience preferred.
1-3 years of medical billing office experience preferred.
Certified Professional Coder Certification strongly preferred.

Responsibilities

Follow-up claims processing to ensure timely payment
Enter, review, and process patient service fee tickets for completeness, accuracy, and compliance with regulations.
Accept, enter, and process all patient, program, and commercial insurance payments, and post them into the proper billing or practice management system.
Ensure that all patient information is accurately entered in the proper billing or practice management systems.
Review, flag, adjust, and notify past due accounts for restricted services or collection attempts.
Generate and follow-up on collection reports for collection attempts.
Process collection correspondence.
Follow-up on aging reports.
Provide customer service via telephone, correspondence, email, and or face-to-face encounters.
Assist patients with account information, payment history, and payment arrangements/agreements.
Review financial payment arrangements/ agreements in order to collect patient past due balances.
Submit and appeal claims for all payers following proper protocol and provide additional information as needed.
Verify patient entitlement as needed.
Work claims and financial reports for adjustments, credits, and payments.
Enter pharmaceutical reports.
Identify and maintain secondary insurances for further claims processing and assignment.
Participate in cross-training opportunities in order to help other areas of the finance department.
Retain and maintain accounts until the appropriate dates.
Update patient accounts as required.
Send patient correspondence as required through proper procedure.
Maintain billing office supplies through the proper procedure.
Collect information needed to process and maintain medical and dental credentialing
Performs other duties as assigned by the Billing Manager.