Billing Associate

Elliquence•Baldwin, NY

3d•$53,000 - $60,000•Onsite

About The Position

The Billing Associate will assist with generating, revising, and tracking customer invoices. This role is to communicate and liaise directly with customers to respond to customer inquiries, shipping coordination, and other requests. Coordinate with internal teams within various billing aspects to reconcile accounts. The ideal candidate is detail oriented, has an analytical mindset, has excellent communication skills, as well as can adapt to a changing environment. This role is located on site in our Baldwin, NY office.

Requirements

High School Diploma or equivalent is required.
Minimum of 3 years of experience in billing, accounts receivable, or cash application.
Excellent interpersonal and communication skills (both verbal and written).
Strong customer service skills with both customers and internal stakeholders.
High attention to detail with an analytical mindset and successful results in managing multiple priorities at the same time.
Successfully able to execute tasks and responsibilities in an ever-changing environment.
Able to operate with discretion and confidentiality
Ability to work independently and collaboratively in a fast-paced environment.
Process oriented mindset with a focus on efficiency and continuous improvement.
Capable of analyzing payment issues and identifying resolutions effectively.
Advanced skillset with using Financial Software, and MS Office Excel.
Confident skillset in MS Office Suite also required.

Nice To Haves

Associates and/or Bachelor’s degree preferred in Accounting, Accounting or related field.
An Associates degree in Accounting, Finance or similar field can count towards 1 year of relevant experience. A Bachelor’s degree in Accounting, Finance or similar field can count towards 2 years of relevant experience.
Strong knowledge in ERP applications a plus.
Bilingual in English/Spanish is a plus

Responsibilities

Communicate with sales team members and customers to process orders accurately in a timely manner.
On Board New Customers – obtain appropriate completed forms and enter data into the company’s ERP system.
Enter sales orders based on case sheets and purchase orders from sales representatives for domestic customers and international distributors.
Process RMA (Return Merchandise Authorization) - complete necessary forms, communicate cross functionally for credit approvals, seek authorization and provide status updates to the customer in a timely manner.
Process repair transactions – complete necessary forms, communicate cross functionally for diagnosis and communicate with customer with proposed cost and action plan for repair.
Communicate with Shipping and Regulatory departments regarding specific customer needs.
Partner with customers to coordinate and process documentation for shipment.
Interact with customers regarding order placement, revisions, back-order, expectations, etc.
Create accurate invoices, packing slips, and proforma/commercial invoices.
Coordinate maintaining customer accounts with other departments.
Recognize, investigate, and resolve billing discrepancies.
Follow up with customers regarding payment status and efforts for collection.
Assist with special projects as needed.