Billing Assistant

City of Green Bay • Green Bay, WI

3d • Onsite

About The Position

Green Bay Water is looking for a Billing Assistant to join their team. This position performs work related to the processing of customer payments, processing of meter exchange, customer service scheduling and record keeping, customer file maintenance, document scanning, and other customer records. The hiring range is $23.20 - $25.03/hour. The work schedule is Monday-Thursday 7:00am-4:30pm & Friday 7:00am-11:00am. The City of Green Bay is a leader in employee health and wellness with its Health/1265 program and is committed to fostering a diverse and inclusive work environment.

Requirements

• High school diploma.
• Two years' related experience.
• Valid driver's license and good driving record.
• Ability to work the required hours of the position.
• May be required to demonstrate minimum competency by successfully passing approved tests.
• Lift and carry up to 20 pounds.
• Ability to remain in a stationary position for up to 2 hours.
• Ability to focus on projects for a long period of time.
• Ability to reach, stoop and lift on a frequent basis.

Nice To Haves

• Bilingual in Spanish preferred.

Responsibilities

• Opens and reviews customer payments received via mail; processes payments received by mail through the check/stub scanning software system.
• Serves as primary cashier for front counter and/or drive-up window.
• Serves as primary phone contact with customers and provides answers to inquiries and complaints.
• Runs errands to bank, city hall, and post office, and other errands as directed.
• Sorts incoming mail and distributes; organizes outgoing mail for pickup.
• Reviews owner and realtor correspondence for accuracy.
• Generates written correspondence, job sheets, transfers, and complaint sheets.
• Scans customer documents and attaches electronically to the corresponding customer accounts in the billing system database.
• Purges customer documents in the customer file system for dated material to be stored off site.
• Processes customer change-of-address notices and undelivered mail and follows up on customers with no known address.
• Assist Metering & Cross Connection Control Specialist with maintaining cross connection and meter test and exchange databases and scheduling of appointments.
• Monitors customer water usage from meter reading software checking for exceptions and unusual usage.
• Contacts customers for resolution of exceptions.
• Processes on-line payments made through customer’s bank accounts via service companies.
• May provide interpretation for non-English speaking customers as needed.
• Performs other related work as required.

Benefits

• Health/1265 program with a goal to engage all employees in their own health and well-being by providing insurance premiums incentives and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED