Billing Assistant

Planned Parenthood South Atlantic•Raleigh, NC

4d•$23 - $28•Hybrid

About The Position

Planned Parenthood South Atlantic is a mission-driven organization committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to people of all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. When you join our team, you become part of a compassionate, dedicated workforce that makes a meaningful impact in the lives of our patients and communities every day. Our culture of belonging is brought to life through clearly defined Workplace Values and Service Standards that guide how we work, support one another, and serve our patients. These shared principles connect us as one team across all locations and roles, creating a workplace where purpose, collaboration, and respect are at the center of everything we do. If you are passionate about advancing equitable healthcare and want your work to truly matter, we invite you to grow your career with us. The Billing Assistant provides administrative support to the Revenue Cycle Department, with primary responsibility for verifying patient insurance eligibility and benefits before services are provided. This position also assists with a variety of entry-level billing and revenue cycle tasks to support accurate billing, timely reimbursement, and excellent patient service. The Billing Assistant works closely with health center staff and other members of the Revenue Cycle team to help ensure billing processes are completed accurately and efficiently.

Requirements

High school diploma or GED required.
Basic computer skills, including Microsoft Office.
Strong attention to detail and organizational skills.
Good verbal and written communication skills.
Ability to learn new computer systems and processes.
Ability to work independently and as part of a team.
Ability to maintain confidentiality and follow HIPAA requirements.

Nice To Haves

Experience working in a medical office or healthcare setting.
Familiarity with health insurance or medical billing.
Experience using an electronic medical record (EMR) system.
Experience with Microsoft Excel.

Responsibilities

Verify patient insurance eligibility and benefits prior to scheduled appointments.
Confirm insurance coverage and identify any patient financial responsibility, such as copays or deductibles.
Check for referral or authorization requirements when applicable.
Enter and update insurance information accurately in the electronic medical record.
Review upcoming schedules to identify patients requiring insurance verification.
Contact insurance companies through payer portals or by phone when needed.
Communicate insurance information and financial responsibility to health center staff.
Assist in resolving basic insurance eligibility issues before the patient's appointment.
Maintain accurate documentation of insurance verification activities.
Follow HIPAA guidelines to protect patient confidentiality.
Provide administrative support to the Revenue Cycle Department.
Assist with basic billing tasks as assigned.
Help review accounts for missing or incomplete information.
Update patient and insurance information as needed.
Monitor department workqueues and assist with routine follow-up.
Assist with organizing billing documents and maintaining accurate records.
Respond to internal questions regarding insurance or billing information.
Assist with special projects and departmental initiatives.
Participate in training and team meetings.
Provide excellent customer service to patients and internal staff.
Complete other duties as assigned.