Billing and Data Specialist

Bayshore•Markham, ON

About The Position

Under the supervision of the Manager, Medical Devices and Client Services, the Billing & Data Specialist is responsible for the accurate and timely execution of all manual billing functions for the Ontario Health at Home (OHatH) book of business. This includes subcontractor billings, medication refill billings, depot delivery billings, and supporting data-related tasks across intake, customer service, and CRM/NAV/HPG/CHRIS systems. The role works closely with the Finance and Operations team and supports day-to-day operational continuity across the (OHatH) division. This position requires strong analytical, data entry, and coordination skills, with a solid understanding of billing processes and healthcare operations.

Requirements

Minimum 2 years’ experience in healthcare billing, finance, or operations support.
Proficiency with Microsoft NAV, CRM systems, HPG, and CHRIS strongly preferred.
Experience or certification in data analysis.
Strong analytical, problem-solving, and attention-to-detail skills.
High proficiency in Excel and working knowledge of other Microsoft Office applications.
Ability to work independently and collaborate effectively with cross-functional teams.
Excellent communication skills and comfort handling sensitive information.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Previous experience in healthcare, pharmacy, or home care service environments is an asset.

Responsibilities

Lead and process all manual billing for (OHatH), ensuring accuracy, completeness, and timeliness of submissions.
Monitor and execute subcontractor billing in coordination with internal teams and external partners.
Oversee and maintain depot delivery and medication refill billing processes.
Support intake and customer service teams in investigating and resolving billing discrepancies.
Work closely with Finance to reconcile invoices, support audits, and ensure alignment with internal controls.
Extract and prepare reports from Microsoft NAV, CRM, HPG, CHRIS, and other systems to support business intelligence and compliance.
Serve as a key liaison for data collection and billing-related inquiries from the field, operations, and finance.
Support implementation of billing and data process improvements, including documentation and training.
Maintain detailed and organized records of billing activities and support regulatory compliance.
Assist with onboarding, training, and ongoing support for team members involved in billing touchpoints.
Participate in cross-functional projects as needed, including system upgrades or process transitions.
Perform other related duties as assigned.