Billing Analyst II

Teladoc Health•Uniondale, NY

1d•Remote

About The Position

The Billing Analyst II is responsible for performing accounting and financial work involving billing preparation, research, analysis, recording, reconciliation and reporting for the organization with occasional instruction. The Billing Analyst II will know how to interpret contracts to understand invoicing impact. The Billing Analyst II may also support audit requests relative to revenue including audit sampling for various types of transactions.

Requirements

Solid analytical, organizational, and problem-solving skills
3+ years accounts receivable or billing experience
Ability to read and understand contracts as it relates to the billing
Ability to multi-task successfully
Ability to read and interpret sales contracts and related legal documents
Solid communication skills both written and verbal
Ability to work independently with occasional instruction and as part of a team
Proficient in Office (Word, Outlook, PowerPoint)
Intermediate knowledge of Excel
Experience with CRM (i.e., Salesforce) and/or ERP systems (i.e., Oracle) is a plus
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsibilities

Perform routine and complex account research, analyze variances and prepare appropriate reports for assigned book of business (BoB).
Perform month-over-month analysis, researching and resolving invoicing discrepancies and explaining variances with the ability to handle more complex billing issues.
Coordinate with Client Manager, Client Services, Sales, and Ops when as needed to address client special requests, new agreements/contract amendments, issues identified with client set up and/or billing and to reconcile accounts.
Address activities assigned from Advanced Oracle Collections within 48 hours of receipt, unless otherwise noted or agreed upon.
Answer and respond to internal and external calls and emails in a timely manner (48 hours or less, unless otherwise noted).
Process and record debit and credit adjustments on assigned client accounts while adhering to department policy and internal controls.
Prepare customer account reconciliations within appropriate period as identified in internal policies.
Process special instruction billing for book of business on a monthly basis, while appropriately updating as circumstances change.
Communicate with internal and external customers in a timely manner.
Escalate complex issues, delays and concerns in a timely manner to direct manager with recommendations on how to proceed.
Work collaboratively with Billing, Collections and Cash Applications ensuring clear and timely communication of customer issues, manual billings and other important factors to ensure customer satisfaction.
Analyze billing procedures and identify opportunities for improvement.
Assist with audit support and revenue sampling for all revenue transactions.