Billing Analyst I

National Indemnity Company • Omaha, NE

7d • Hybrid

About The Position

Performs daily activities related to company direct bill operations and resolves routine and complex customer and system issues. Works with agents and related Company departments including Underwriting, Client Services, Finance and Cancellations and Filings to resolve specific customer or process related issues. Analyzes customer issues and unusual transactions to resolve problems relating to department processes and payment plan designs and recommends to management system and process changes to improve performance. Tests billing and related system changes and analyzes output for deviations and recommends adoption or modification to system configurations. This position will be with National Indemnity Company in Omaha NE, and be hybrid after 6 months. This position is not eligible for employment visa sponsorship.

Requirements

• Bachelor degree in business or related field or equivalent
• Ability to do basic math
• 1-2 years related work experience
• Someone who can work independently and organize time and resources to handle multiple priorities.
• Someone who can work with detail and accuracy
• Someone who has excellent written and oral communication skills and can provide excellent customer service.

Responsibilities

• Troubleshoot system problems on a daily basis, acting as the first level problem resolution for other Company departments and agents.
• Analyze recurring customer issues and unusual transactions to resolve problems relating to department processes, system performance, and payment plan design.
• Recommend and implement approved process, system, and business decision changes to improve direct bill operations.
• Communicate decisions and system enhancements to agents and impacted Company departments.

Benefits

• retirement and savings plan with immediate enrollment with 100% employer match up to 5%
• Medical, Dental and Vision for regular, full-time employees and eligible dependents
• a dedicated Learning & Development program for employees to grow personally and professionally
• 100% upfront Educational Reimbursement program
• subsidized downtown parking
• competitive time off policies including parental leave
• an Employee Assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level