Billing Agent

CoolSys • Phoenix, AZ

11h

About The Position

The Billing Agent generates accurate invoices and presents them to customers in a timely and efficient manner. The role resolves billing issues through research and communication with departments across the organization, and provides clerical support through filing, report generation, documentation, and file maintenance. The position may also provide billing coverage for other areas during absences and assist with follow-up on overdue invoices.

Requirements

• High school diploma or equivalent.
• 1–2 years of billing experience.
• Excellent organization and communication skills.
• Ability to multitask effectively.
• Ability to interact with all levels of management across various departments.
• Solid knowledge of billing, payroll, and payable procedures to provide accurate instructions in accordance with established practices.
• Ability to organize and prioritize own work schedule and others’ work schedules on a short-term basis.
• Ability to perform basic arithmetic and record, balance, and check results for accuracy.
• Ability to communicate orally with others accurately, clearly, and quickly.
• Some travel to other branch locations.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Review service work orders in Sampro for completeness and accuracy and produce invoices in accordance with customer contracts and requirements.
• Research discrepancies and communicate with managers to obtain documentation needed to complete billing.
• Enter cost or billing adjustments when data is missing or incorrect, or when changes are requested by the approving Branch Manager.
• Communicate daily with Branch Managers and the account management team to clarify parts, hours, rates, special forms, and other billing details.
• Process credits and credit/rebills as requested.
• Print and submit final invoices to customers using their preferred delivery method, including mail, email, or online entry.
• Serve as biller for other areas during absences.
• Retrieve historical invoice data for managers or customers.
• Follow up on aging invoices regarding payment status and support the Collections Agent as needed for invoices more than 60 days past due.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(k) with company match.
• Company-sponsored life insurance, with optional AD&D and short- and long-term disability coverage.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills, and other items.
• Pet insurance.
• Legal plan and identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED