Billing Administrator

WBM Technologies•Edmonton, AB

5d•Onsite

About The Position

About WBM Technologies At WBM Technologies, we're passionate about helping organizations maximize the value of their technology investments. As a leader in Managed IT, Print, Security, and Digital Transformation solutions, we empower businesses across Western Canada with innovative technology and exceptional service. We're currently looking for a detail-oriented and analytical Billing Administrator to join our team in Winnipeg. If you enjoy working with data, solving problems, and ensuring accuracy in a fast-paced environment, we'd love to hear from you. Position Summary The Billing Administrator plays a key role in ensuring accurate and timely recurring revenue billing for WBM's Managed Print Services customers. This position is responsible for collecting, validating, maintaining, and analyzing customer asset and billing data while working closely with customers and internal teams to ensure billing requirements are met. Success in this role comes from strong attention to detail, a customer-first mindset, and the ability to manage complex data accurately and efficiently.

Requirements

Post-secondary education in Business Administration, Accounting, Finance, Information Technology, or a related field.
Minimum 3 years of experience in billing, finance operations, contract administration, asset management, or data-focused administrative roles.
Advanced proficiency with Microsoft Excel, including formulas, data analysis, reporting, and reconciliation.
Experience working in recurring revenue, managed services, leasing, or contract-based environments.
Strong analytical and problem-solving skills.
Exceptional attention to detail and commitment to accuracy.
Excellent organization and time-management skills with the ability to manage multiple priorities.
Strong verbal and written communication skills.

Nice To Haves

Experience with managed print services, managed technology services, or asset management.
Experience working with ERP, invoicing, or billing management systems.
Knowledge of contract administration and recurring revenue processes.

Responsibilities

Manage recurring billing for Managed Print Services customers, ensuring invoices are accurate, timely, and aligned with contract and customer requirements.
Review and validate customer billing details, including asset data, meter readings, lease information, and invoicing requirements.
Investigate and resolve billing discrepancies, invoice adjustments, and customer account issues with accuracy and professionalism.
Maintain, audit, and analyze customer asset and billing data across multiple systems to support accurate recurring revenue billing.
Identify data issues, trends, or anomalies that may impact billing accuracy and prepare reporting as required.
Support process improvements and automation opportunities that improve efficiency, consistency, and data quality.
Build trusted relationships with customers through proactive communication and responsiveness.
Collaborate with Finance, Sales, Service, Operations, and Asset Management teams to ensure billing accuracy.
Support customer-specific billing requirements and contractual obligations.