Biller

Ainsworth Inc•Mississauga, ON

1d•CA$55,000 - CA$75,000•Hybrid

About The Position

The Biller manages work orders through to invoicing, ensuring accuracy and alignment across systems. They monitor profitability, resolve discrepancies with Operations, support dispatch and management teams on WIP issues, and liaise with clients as needed. The role also provides customer service support and assists with departmental coordination and administrative tasks.

Requirements

Post‑secondary education in a related field or equivalent experience.
2–4 years of billing or accounting experience, ideally within mechanical service, HVAC, plumbing, or construction.
Strong understanding of service billing processes, work orders, and contract billing.
Experience with ERP or service management software; strong computer proficiency.
Exceptional attention to detail, accuracy, and organizational skills.
Effective verbal and written communication skills, with the ability to document information clearly.
Customer‑focused mindset with the ability to anticipate and address customer needs.
Ability to build strong working relationships across all levels of the organization.
Demonstrated ability to work independently, manage deadlines, and prioritize a high workload.
Professional, reliable, and able to handle confidential information with discretion.
Knowledge of general business procedures.
Strong team orientation, contributing to a collaborative and supportive work environment.
Demonstrates integrity, initiative, and a proactive approach to problem solving.

Responsibilities

Prepare and issue invoices for service calls, preventative maintenance, quoted repairs, and small projects.
Review work orders, technician notes, timesheets, and material usage to ensure accurate and complete billing.
Verify pricing, markups, contract rates, and warranty status prior to invoicing.
Submit invoices through customer portals, email, or other required platforms.
Reconcile work order data and maintain alignment with invoicing requirements.
Manage the Work In Progress (WIP) report, addressing aged items and meeting invoicing KPIs.
Update work order details and upload invoices to customer portals as required.
Perform quality audits to ensure accuracy of all work order information.
Prepare reports and spreadsheets as needed.
Support Regional Dispatch, Shared Services, and other internal teams to ensure a smooth work order lifecycle.
Maintain strong working relationships with internal and external clients, ensuring timely and appropriate responses to customer needs.
Identify and recommend process improvements and departmental efficiencies.
Handle confidential information with discretion and professionalism.
Represent GDI Ainsworth in a professional manner and adhere to all company policies, procedures, and Quality System requirements.
Perform all duties in compliance with Health, Safety, and Environmental regulations.
Carry out additional tasks as assigned by Management.