Biller

Smart Care Equipment Solutions•Avon Lake, OH

4d•Onsite

About The Position

Total Line Refrigeration a Smart Care Company is looking for an experienced Biller. This role involves reviewing completed service tickets for accuracy, verifying labor hours, travel time, parts, and materials are correctly documented and priced. The Biller will coordinate with technicians, service managers, and dispatchers to clarify job details before billing, and work with parts/warehouse teams to confirm costs and usage of materials. Communication with leadership on billing trends, delays, or disputes is also a key part of the role. The Biller will apply correct billing rates according to customer contracts, pricing agreements, or master service agreements (MSAs), and ensure invoices comply with customer requirements such as purchase order numbers, special formatting, and not to exceed limits (NTE). Generating and sending invoices to customers in a timely manner, and submitting billing through customer portals or third-party platforms when required, are essential duties. The role also includes responding to customer inquiries about invoices, charges, or account statements, monitoring accounts receivable and following up on overdue invoices, and working with customers to resolve payment issues or disputes. Supporting audits by providing detailed billing records and backup documentation is also required.

Requirements

Associate’s degree or higher in a related field.
2+ years of experience in the related field required
2+ years of office experience required
Proficient with Google and Microsoft Office Suite products (Excel, Word)
General computer operation and literacy required
Excellent organizational and communication skills
Ability to interface with cross-functional teams and all levels of personnel/management
Strong problem-solving and analytical skills
Able to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated)
Solid organization and time management skills
Effective verbal and written communication skills
Ability to think and act strategically and proactively
Strong writing skills
Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment
Adaptability: adjusting to last-minute changes quickly and with ease
Capability to pass background checks and initial drug screening
Valid driver’s license

Nice To Haves

Experience with Workday preferred

Responsibilities

Review completed service tickets from the technician for accuracy.
Verify that labor hours, travel time, parts, and materials are correctly documented and priced.
Coordinate with technicians, service managers, and dispatchers to clarify job details before billing.
Work with parts/warehouse teams to confirm costs and usage of materials.
Communicate with leadership on billing trends, delays, or disputes.
Apply correct billing rates according to customer contracts, pricing agreements, or master service agreements (MSAs).
Ensure invoices comply with customer requirements, e.g., purchase order numbers, special formatting, and not to exceed limits (NTE).
Generate and send invoices to customers in a timely manner.
Submit billing through customer portals or third-party platforms when required.
Respond to customer inquiries about invoices, charges, or account statements.
Monitor accounts receivable and follow up on overdue invoices.
Work with customers to resolve payment issues or disputes.
Support audits by providing detailed billing records and backup documentation.