Biller

PDS Health•Irving, TX

10d

About The Position

The Dental Biller is responsible for billing dental claims electronically and by mail. The role supports affiliated PDS dental practices by processing claims, requests, reports, attachments, and correspondence, and by providing customer service through the call center and email. The position also requires maintaining a professional demeanor and ensuring compliance with company policies and applicable regulations.

Requirements

High school diploma or GED, or equivalent.
At least 2 years of experience in a dental setting; medical billing experience does not qualify.
Ability to multitask effectively without compromising work quality.
Excellent interpersonal, oral, and written communication skills.
Detail-oriented, organized, process-focused, proactive, ambitious, customer-service-focused, and able to solve problems.
Ability to draw conclusions and make independent decisions with limited information.
Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
Self-motivated and reliable, with the ability to work independently and as part of a team.
Problem-solving skills, including gathering and analyzing information to identify and resolve problems and develop valid conclusions, recommendations, and action plans.
Analytical skills to synthesize complex or diverse information, research information, and analyze data to reach valid conclusions and recommendations.
Ability to share ideas constructively and positively, listen to others, and objectively consider their ideas and suggestions.

Nice To Haves

Knowledge of EPIC.
Associate or bachelor's degree, or a one-year certificate from an accredited college or technical school, or an equivalent combination of education and experience.
Customer Service Certificate program; helpful but not required.

Responsibilities

Print claims daily.
Request additional information from dental offices as needed to submit claims for payment.
Submit claims and document billing notes.
Process email requests from offices in the field.
Print electronic claims reports and make corrections needed for electronic submission, requesting additional information from offices when necessary.
Send all resubmissions.
Bill lab claims with attached lab slips.
Run weekly reports for unbilled insurances.
Process attachments through NEA.
Work with the Auditor and Claim Tracer to process claims.
Provide customer service to affiliated dental practices through the call center and email.
Maintain an appropriate professional appearance and demeanor in accordance with company policies.
Ensure compliance with company policies and state, federal, and other regulatory requirements.
Perform other duties as assigned by management.