Biller I - HB Patient Financial Services - FT Days

University of California, Irvine•Anaheim, CA

2d•Onsite

About The Position

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County. To learn more about UCI Health, visit www.ucihealth.org.

Requirements

Must possess effective verbal and written communication skills in English
Must maintain professional appearance consistent with the hospital dress code
Must be able to effectively deal with emotional/difficult customer behavior(s)
Bilingual skills in English and Spanish
Must be able to provide proof of work authorization

Responsibilities

Providing a welcoming environment for all patients and guests to Patient Financial Services and directing them to proper resource personnel.
Initially screening patients or responsible relatives and referring them to the Collection Representative or when possible, answering their questions and/or obtaining information.
Answering and directing incoming telephone calls and scheduling patient appointments to review their hospital account balances.
Ensuring that the lobby area is clean, organized and safe at all times.
Preparing daily cash deposit.
Utilizing hospital computer systems to provide basic information such as locating patient accounts and to conduct clerical data entry for the unit, and other clerical duties as assigned.