Bill Payment & TopUps Specialist

Viamericas•Tijuana, CA

2d•Onsite

About The Position

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact. The incumbent will meet the needs of our agents and customers in all aspects related to bill payment and phone top-up products in order to boost their growth of our core product and money transfers.

Requirements

Excellent verbal and written communication skills, proficient mathematical skills.
Proficient in Microsoft Office (Excel, Word, Power Point)
High School Diploma
Have a positive predisposition and attitude towards clients and team.
Ability to work on a flexible Schedule
Bilingual in English/Spanish

Responsibilities

Service and support to our agents and customers on any issue involving bill payment and phone top-up products, including assistance, clarifications, and complaints.
Provide training to newly installed agents and training to those who request it.
Follow-up on complaints filed with our suppliers through the appropriate channels.
Analysis, preparation, and approval of commercial agreements presented by our sales representatives.
Follow up on various types of reports that support the work performed and measure progress toward the unit's pre-established goals, as well as their proper analysis.
Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
Attend periodic Information Security training provided by Viamericas’.
Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.