Bilingual Workforce Supervisor

Surge Staffing • Columbus, OH

2d • Onsite

About The Position

Surge Staffing is committed to connecting great employees with great customers. We are seeking a proactive Bilingual Workforce Supervisor (English and Spanish) to lead and support our production teams. This role ensures safe, efficient, and productive operations while fostering a positive work environment. The ideal candidate is organized, flexible, and skilled at leading teams in a fast-paced environment. The Bilingual Workforce Supervisor (English and Spanish) is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position: 1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs 2) develops and retains business by providing outstanding customer service 3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists.

Requirements

• Must speak English and Spanish
• High School diploma required
• Flexible, dependable, and solutions-oriented
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

Nice To Haves

• Prior supervisory experience preferred, ideally in production or warehouse operations
• Exceptional customer service skills and the ability to build/enhance successful business partnerships

Responsibilities

• Supervise and coordinate daily activities of production staff
• Ensure compliance with safety protocols and company policies
• Monitor productivity, attendance, and performance metrics
• Train, coach, and develop team members to achieve operational goals
• Collaborate with management to optimize workflows and solve operational challenges
• Maintain accurate records and reporting as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED