Bilingual Work Facilitation Specialist

Manulife•Montreal, QC

2d•Remote

About The Position

The AMCS Disability Operations team is looking for an individual with a high focus on customer service to join their team as a Bilingual Work Facilitation Specialist (WFS). They will support Group Disability operations by coordinating ergonomic assessments and return-to-work initiatives, helping claimants’ transition back to work more efficiently. You will collaborate closely with Case Managers to manage a range of cases and deliver Absence Management Consultation Services (AMCS), while maintaining consistent communication with stakeholders both virtually and in person. This is a work-from-home opportunity in Québec. You will need to travel throughout your home province, so having a personal vehicle and a valid driver's license is necessary.

Requirements

University degree in Kinesiology, Ergonomics, or a related discipline.
3+ years of vocational/active rehabilitation experience and/or disability case management experience.
Strong knowledge of occupational health issues, vocational rehabilitation practices, and disability insurance.
Fully bilingual (French/English) with the ability to support clients across jurisdictions outside Quebec.
Valid driver’s license and access to a vehicle, with willingness to travel to multiple locations.
Working knowledge of medical terminology and the ability to interpret clinical information in a workplace context.
Ability to perform ergonomic evaluations/facilitation meetings.
Excellent written and verbal communication skills, including professional stakeholder management.
Strong PC proficiency, including Microsoft Office (Excel, Outlook, Word).

Responsibilities

Support Group Disability profitability by accelerating timely, sustainable return-to-work outcomes for claimants.
Coordinate and facilitate ergonomic assessments and return-to-work meetings (virtual and in-person) by communicating with stakeholders via phone and email.
Partner with Case Managers to manage medical, non-medical, and complex claims using a goal-oriented plan aligned with the overall case strategy.
Deliver Absence Management Consultation Services (AMCS) in collaboration with Case Managers, including ergonomic evaluations and return-to-work planning and follow-up.

Benefits

health insurance
dental insurance
mental health insurance
vision insurance
short- and long-term disability insurance coverage
life and AD&D insurance coverage
adoption/surrogacy benefits
wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
paid holidays
vacation days
personal days
sick days
full range of statutory leaves of absence