Bilingual Virtual Service Professional
About The Position
HAPO Community Credit Union is seeking an ambitious, self-motivated Bilingual Virtual Service Professional for their On-Site Contact Center Team in Kennewick, WA. The role requires an individual who embodies HAPO's core commitment to "Be in the Moment" and deliver service that will "Defy Expectations." The ideal candidate will possess strong interpersonal, organizational, and communication skills, with the ability to share product information, listen to member questions, and confidently handle objections. Fluency in both English and Spanish, along with the ability to navigate cross-cultural interactions professionally and empathetically, is essential.
Requirements
- High School Diploma or General Education Development (GED) certificate required
- Fluency in English and Spanish (spoken and written) required
Nice To Haves
- Proven experience in a bilingual role preferred
- Strong interpersonal and cross-cultural communication skills preferred
- Ability to translate and interpret with accuracy and cultural sensitivity preferred
Responsibilities
- Comfortable portraying oneself using video software and hardware
- Develop positive relationships with members and coworkers by listening carefully and respectfully
- Structure, quote and follow up on loan transactions from origination to close through all virtual channels
- Responsible for the opening and modifying of consumer accounts via video or web
- Ability to assist members with account modifications
- Demonstrate the essential skills related to the use of the credit union's computer systems and other related equipment connected to job responsibilities
- Proficient in quoting rates and opening sub-shares
- Provide general IRA information and investment options in addition to process transaction on IRAs
- Calculate figures and amounts such as discounts, interest, commissions, and percentages
- Excellent communication skills with the ability to clearly explain products, listen to customers, and effectively overcome customer objections
Benefits
- No cost premium health insurance for all employees, including medical, dental and vision
- Accidental death and dismemberment insurance
- Long term and Short term disability
- Competitive pay
- Pension Plan
- 401K program with match
- Flexible spending account (medical and dependent care)
- 0% interest on select personal loans
- Employee Assistance Program (EAP)
- Paid time off
- 11 paid holidays per year
- Paid Birthday day off
- HAPO Anniversary day off
- Volunteer Opportunities (Both Paid and Volunteer)
- Employee Milestone Anniversary Bonus
- Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
