Bilingual Virtual Clinical Educator

Inizio Engage•Yardley, PA

12d•$25 - $47•Remote

About The Position

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The role involves delivering telephonic educational support to identified patients within a designated disease state to meet all relevant standards as set by the company and Clinical Manager. This is an opportunity to join Inizio Engage and represent a top biotechnology company.

Requirements

Current U.S. Healthcare professional license (RN, RT)
Fluent in Spanish/English
Associate degree/Bachelor’s/BSN or equivalent work-related experience
A highly motivated self-starter with a desire to update professional knowledge base regularly
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Demonstrable organizational skills and the ability to manage multiple tasks
Ability to multitask while maintaining high attention to detail and accuracy
Process excellence and ability to problem solve and be proactive
Strong working knowledge of Microsoft Office, client-specific applications, and database systems
Ability to join frequent meetings and calls without disruption or disconnecting

Nice To Haves

Preferred minimum of 2 years of experience working in respiratory disease state or related field
Competency with Call Center Telephone Technology Preferred

Responsibilities

Provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company.
Provide therapy education and support.
Collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as required.
Maintain excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs.
Use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information.
Attend and successfully complete all trainings, courses and related competency assessments per the program requirements within an appropriate standard and specified timeframe.
Complete all required administrative responsibilities within the deadlines required for the program, and Inizio Engage (e.g., computer updates, emails, and time reporting).
Attend local and national program meetings and/or conferences, as required and if possible.
Adhere to all company and client policies, procedures and training requirements.
Perform other reasonable duties as requested.
Safeguard patient privacy and confidentiality in a remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA), including call monitoring of Inizio Engage staff to ensure they are adhering to this requirement set forth by the US Department of Health and Human Services.
Return and maintain all company equipment and materials according to company instructions.

Benefits

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference