Bilingual Virtual Clinical Educator
About The Position
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. The Hybrid Virtual Clinical Educator (VCE) is responsible for providing remote (web-based, telephone call) disease state and product education and training to assigned patients and care partners across the nation for a specific product within the respiratory therapeutic area. This position requires fluency in both English and Spanish, including the ability to effectively communicate clinical and educational information verbally and in writing in both languages. The VCE also supports the design and development of TA educational resources, including disease state and product information, patient, care partner, community advocate, and consumer education materials and programming. The Clinical Educator demonstrates expert knowledge of TA disease states, treatment guidelines, product, supportive care, adverse event management, and the competitive landscape. This is your opportunity to join Inizio Engage and represent a top biotechnology company!
Requirements
- Current Registered Nurse US healthcare professional license required
- Fluency in English and Spanish (written and verbal) required. Ability to communicate complex clinical and healthcare information effectively in both languages.
- Minimum of 3 or more years of successful combined clinical experience and/or pharmaceutical sales, clinical educator, or medical affairs experience (primary care, specialty care, institutional; background in TA, Respiratory, Rheumatology, Immunology or Specialty focus preferred.
- Experience working in a remote setting handling patient interactions
- Ability to travel in the US including overnight travel
- Valid Driver’s License and acceptable driving record
- Demonstrate effective and professional communication
- Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
- Competency with Call Center Telephone Technology
- Demonstrable organizational skills
- Evidence of continual professional development and a desire to update professional knowledge base regularly
Nice To Haves
- background in TA, Respiratory, Rheumatology, Immunology or Specialty focus preferred.
Responsibilities
- Provide remote (web-based, telephone) education and training to assigned patients prescribed client product and have opted into the clinical educator program
- Provide education, training, and support to English- and Spanish-speaking patients, caregivers, and care partners in a culturally appropriate and professional manner.
- Virtual Clinical Educator may be required to conduct in-person education, if business permits.
- Clinical Educator identifies, supports, and communicates unique educational opportunities for related product and shares intelligence with leadership.
- Clinical Educator contributes clinical insights in support of the development of both short and long- term enhancement of program offerings.
- Conducting outbound medication adherence support to patients and or caregivers
- Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
- To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
- To only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials
- To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified timeframe
- Develop and strengthen relationships with key customers
Benefits
- Competitive pay that recognizes your experience, expertise, and impact
- Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
- Company-paid holidays so you can rest, recharge, and focus on what matters most
- Recognition programs, contests, and awards that celebrate your contributions
- Continuous growth opportunities through learning, leadership development, and career advancement support
- A collaborative culture where your ideas are valued and your work makes a difference
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
