Bilingual Traffic Coordinator

Seaboard Solutions•Miami, FL

23h•Onsite

About The Position

This position is responsible for providing support to Export Account Representative with bookings, shipments coordination, PO follow up and attending phones. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Work and communicate with other members of the Company to create an effective team. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Possess (1) year of experience in customer service within the logistics industry.
Intermediate computer skills in programs such as Word, Excel and Outlook.
Must be able to communicate effectively both verbally and in writing in English at an intermediate level and in Spanish at and advanced level.
High School diploma or equivalent.
Ability to handle multiple phone lines.
Possess well-developed interpersonal skills. Ability to meet and deal effectively with the customers, executives and the general public.
Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job.
Ability to think logically and follow procedures and instructions.
Strong organizational skills and ability to multitask.
Strong time management skills. Must be able to prioritize.
Ability to work with limited supervision and strong initiative.
Ability to exercise good judgment in prioritizing projects delegated by supervisor.
Ability to respond to common inquiries regarding the areas and/or countries s/he works with.
Ability to work extended hours, holidays and/or weekends, as needed.

Nice To Haves

Familiar with export shipping documents such as Shipper Export Declaration (SED), Ocean Bill of Lading (OBL) documents, Airway Bills.
Knowledge of state, federal and international applicable laws and regulations (Federal Maritime Commission, U.S. Customs, environmental and hazardous, import/export).
Familiarity with International Commercial Terms (INCOTERMS) and shipping terms.
Ability to type 45-50 WPM.

Responsibilities

Tracks LTL shipments in route to our consolidation facility, secures warehouse receipts documentation, updates tracing reporting and submits to customers.
Matches export documents with warehouse receipts.
Assists with export shipment booking process.
Coordinate pick up / delivery of cargo locally and over the road.
Requests from customer export documentation (Commercial invoice, packing list, certificate of origin, IMO, etc)
Work with the warehouse operations to track and prepare loading specs of cargoes as per customer requirements.
Work with customer’s suppliers to track their purchase orders (PO) availability and update our PO managements systems with the cargo and documents events.
Attends to high volume incoming phone calls/emails, extensive follow-up and perform multiple tasks simultaneously.
Preparing of export certificates with various government entities.
Acts as back up for our other traffic coordinators and support Export Account Executives.
Performs additional related duties as assigned by management.